Account Management Executive

MiCare HealthTech Holdings; Bayan Lepas; On-site; MYR 52,000 - 86,000; Full time

Job summary

MiCare HealthTech Holdings in Bayan Lepas is seeking a hands-on Account Management Executive to oversee day-to-day relationships with insurers, corporate clients, and providers. You will coordinate with operations and technical teams, prepare reports, support contract implementation and renewals, and help roll out new digital solutions.

You will monitor performance, identify service improvements, and contribute to onboarding and training activities to enhance customer experience.

Qualifications

• Demonstrated skills in client relationship management, stakeholder communication, and customer service.
• Ability to analyze data, prepare concise reports, and use basic spreadsheet and presentation tools to monitor account performance and support decision-making.
• Strong organizational and time-management skills to handle multiple accounts, follow up on outstanding issues, and meet service-level timelines.
• Collaborative mindset with experience cross-functional work with operations, technical, and finance teams to resolve client requests and improve processes.
• Clear and professional verbal and written communication in English; proficiency in local languages is an advantage.
• Relevant experience in account management, business operations, or administration; exposure to managed care, healthtech, or insurance platforms is beneficial.
• Bachelor’s degree in a related field, or equivalent practical experience.

Responsibilities

• Manage day-to-day relationships with insurers, corporate clients, and providers; ensure high service standards.
• Coordinate with internal operations and technical teams to resolve client inquiries and issues.
• Prepare reports and presentations; support contract implementation and renewals.
• Monitor account performance and identify opportunities to improve service delivery.
• Assist in onboarding and training activities for clients and collaborate on process improvements.

Skills

Client relationships

Stakeholder communication

Customer service

Data analysis

Reporting

Spreadsheet basics

Presentations

Cross-functional collaboration

English communication

Education

Bachelor’s degree

Tools

MS Office

Job description

Company Description

MiCare HealthTech Holdings is a leading regional managed care platform that connects patients, payors, providers, and pharmaceutical partners to improve health outcomes and manage costs through innovative digital solutions. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines, supported by strong partnerships with over 45 insurers and 6,500 corporate clients across Southeast Asia. MiCare operates at the intersection of healthcare and technology, offering data-driven services to streamline care delivery and benefits administration. As a joint venture between Zuellig Group, Mitsui, and IFC, MiCare provides a stable, growth-oriented environment with regional exposure and opportunities for professional development.

Role Description

This is a full-time, on-site Account Management Executive role based in Bayan Lepas. The Account Management Executive will manage day-to-day relationships with insurers, corporate clients, and providers, ensuring high service standards and timely issue resolution. Responsibilities include handling client inquiries, coordinating with internal operations and technical teams, preparing reports and presentations, and supporting contract implementation and renewals. The role involves monitoring account performance, identifying opportunities to improve service delivery, and assisting in the rollout of new products or digital solutions. The successful candidate will also support onboarding and training activities for clients and collaborate on process improvements to enhance customer experience.

Qualifications

• Demonstrated skills in client relationship management, stakeholder communication, and customer service, preferably in healthcare, insurance, or related industries.
• Ability to analyze data, prepare concise reports, and use basic spreadsheet and presentation tools to monitor account performance and support decision-making.
• Strong organizational and time-management skills to handle multiple accounts, follow up on outstanding issues, and meet service-level timelines.
• Collaborative mindset with experience working cross-functionally with operations, technical, and finance teams to resolve client requests and improve processes.
• Clear and professional verbal and written communication skills in English; proficiency in local languages is an advantage.
• Relevant experience in account management, business operations, or administration; exposure to managed care, healthtech, or insurance platforms is beneficial.
• Bachelor’s degree in a related field, or equivalent practical experience.