EXECUTIVE, BUSINESS OFFICE

KPJ Selangor Specialist Hospital; Perlis; On-site; MYR 60,000 - 110,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking an experienced Business Office In-Charge to oversee the overall billing, cashiering and revenue cycle processes. You will supervise daily operations, ensure accuracy, and drive collections while maintaining audit-compliant controls.

The role requires a recognized degree or diploma, strong healthcare management knowledge, and proficiency in Bahasa Malaysia and English. Strong analytical and interpersonal skills are essential.

Qualifications

• Recognized Degree/Diploma or equivalent.
• Experience and knowledge of healthcare management.
• Strong command of Bahasa Malaysia and English (written and spoken).
• Technical and functional skills such as Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Oversee daily operations of Admission, Cashier, Billing, Credit Management, A&E registration, GL Counter and Case Review.
• Review invoices and patient accounts for accuracy; address billing inquiries from corporate clients and patients.
• Monitor outstanding debts; coordinate with legal advisors for actions where needed.
• Prepare and present monthly debt collection and billing reports to CCM HQ.

Skills

MS Excel

MS Word

MS PowerPoint

Bahasa Malaysia

English

Education

Degree/Diploma

Job description

1) GENERAL DESCRIPTION

The Business Office In-Chargeis responsible foroverseeing and managing all business office operations, ensuring accuracy, efficiency, and compliance in billing, collections, and financial administrative processes. The role supports organizational goals by enhancing operational systems, improving reporting and information flow, and implementing effective credit risk management strategies to safeguard financial performance.

2) JOB DESCRIPTION

Operational Management

• Oversee daily operations of Admission, Cashier, Billing, Credit Management, A&E registration,GLCounter, andCase Review.
• Ensure accuracy, timeliness, and compliance of all billing and patient account processes.
• Supervise staff performance and workflow withinBusinessOffice functions.

Cashiering & Financial Control

• Review and approve daily cashier transactions (end-of-day/shift closing).
• Verifysummaryreceiptlistings,monitoringtransaction via telegraphic transfer,credit card collectionsandsettlements, refunds, and cash register closures.
• Ensure compliance with financial controls and audit requirements.

Billing & Account Management

• Review invoices and patient accounts for accuracy and completeness.
• Address inquiries from corporate clients and patientsregardingbilling matters.
• Ensure proper documentation and processing of all billing activities.

Credit Control & Debt Management

• Monitor outstanding debts and determineappropriate collectionstrategies.
• Conduct account reconciliation and recommend settlement arrangements.
• Prepare and proposebad debtwrite-offs for management approval.
• Plan and implement effective credit risk management practices.

Client Evaluation & Risk Assessment

• Assess corporate client profiles and financial statements todeterminecreditworthiness.
• Minimize financial risks through proper evaluation and risk mitigation strategies.

Stakeholder Management

• Liaise with banks, insurance companies, MCOs, and corporate clients to resolve claimsand billing issues.
• Facilitate andexpediteproblematic claims through effective coordination.

Debt Recovery & Legal Coordination

• Issue reminders for overdue accounts andmonitorcollections.
• Recommend suspension of accounts for non-payment.
• Coordinate with legal advisors on cases requiring legal action.
• Provide updates and recommendations to Management on recovery actions.

Reporting & Performance Monitoring

• Preparedailycollection report to CCM HQ.
• Prepare monthly Statement of Account (SOA) toPMCare,Micareand TNB companies.
• Prepare monthly debt collection reports and performance updatesto CCM HQ.
• Prepare monthly bill submission report, detail pending bill submission report, AUCreportand late charges report to GBO HQ.
• Track collection efficiency and outstanding balances.
• Identifycompanies for recovery visits and follow-up actions.

Corporate Meeting Management

• Prepare reports, papers, and presentationsslidefor BOM, Hospital Management Meetings, Monthly Credit Control Meetings, and other meetings as assigned.
• Ensuretimelysubmission and accuracy of all meeting materials.

Data Analysis & Management

• Collaborate with relevant departments tomaintainquality databases supporting operations and projects.
• Gather, analyze, interpret, and present data to support informed decision-making.
• Monitor industry trends and competitor data for strategic insights.
• Provide recommendations based on data findings.

Policies & Procedures

• Assist Management in developing and improving operational policies and procedures.
• Ensure implementation and adherence toestablishedpolicies.
• Periodically review and update policies to enhance efficiency and effectiveness.

Quality Assurance & Service Quality Management

• Participate in quality assurance and patient safety initiatives.
• Support service quality improvement efforts and contribute ideas for enhancement.

Other Duties

• Ensure compliance with company policies, rules, and regulations at all times.
• Perform anyadditionaltasks assigned by Management asrequired.

Key Performance Indicators (KPIs)

Financial & Collection Performance

• Achievement of monthly and annual collection targets.
• Reduction in Days to Outstanding (DTO).
• Percentage reduction of overdue accounts.
• Valueof bad debtsminimized.

Billing Accuracy & Compliance

• Percentage of error-free billing.
• Number of audit findings or discrepancies.
• Timeliness of billing and account processing.

Operational Efficiency

• Turnaround time for billing, reconciliation, and query resolution.
• Accuracy and timeliness of daily cashier closing.
• Reduction in process bottlenecks.

Customer & Stakeholder Satisfaction

• Response and resolution time for inquiries and issues.
• Feedback from corporate clients, patients, and partners (MCOs, insurers).

Credit Risk Management

• Percentage of clients assessed for creditworthiness.
• Reduction in high-risk accounts.
• Effectiveness of collection strategies.

Reporting & Data Management

• Timeliness and accuracy of reports and meeting materials.
• Quality of data analysis and insights provided.
• Utilizationof data in decision-making.

Quality & Compliance

• Participation in quality assurance initiatives.
• Compliance with policies and procedures.
• Contribution toservice qualityimprovement.

3) JOB REQUIREMENT

• A recognized Degree/Diploma or equivalent.
• Experience andpossessgood knowledge ofthe healthcaremanagement.
• Good command in Bahasa Malaysia and English, both in writing and speaking.Knowledgeinwritten and spoken Mandarin would be an advantage.
• Technical & Functional Skills such asMicrosoft (Excel, word, presentation andetc).
• Analytical & Problem-Solving Skills.
• Communication & Interpersonal Skills.
• Organizational & Time Management Skills.
• Quality & Compliance Orientation.
• Self-motivated with good interpersonal and communication skills.Positive attitude to work.
• Able to work independently, able to handle pressure and meet tight deadlines.
• Good personality, pleasantindividualand a team player.
• Able to supervise and coach subordinates when necessary.
• Ability to work under pressure and handle challenging situations.
• Strong attention to detail and accuracy.
• Proactive and result-oriented mindset.