Account Manager - Mid-Market (Johor Bahru)

Maxis; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks an ambitious individual for strategic account management and business development. The ideal candidate will have strong communication skills and a background in sales or business administration. Responsibilities include developing tactical plans, minimizing churn, and collaborating with internal stakeholders to drive service delivery. The company values inclusiveness and diversity and rewards performance based on capability.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships.
• Result-driven and passionate individual eager to help customers.
• Openness to feedback and relationship management skills.
• Experience in sales or account management is a plus.

Responsibilities

• Develop strategic tactical plans for account portfolios.
• Build market position by identifying business deals.
• Develop retention strategies to minimize churn rate.
• Provide and screen data for potential business deals.
• Protect organization's value by keeping information confidential.
• Grow account depth and breadth, covering dealer networks when applicable.
• Collaborate with internal stakeholders to drive operations and service delivery.

Skills

Strong communication and interpersonal skills

Relationship management skills

Result-driven approach

Education

Tertiary education in business administration, sales or relevant field

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

• Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers.
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts.
• Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Protect organization's value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable.
• Assist collection team on customers' aging.
• Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.
• Capable to develop assigned accounts with Account Development Plans to increase revenue.
• Good collaboration with internal stakeholders to drive operation and service delivery.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or relevant field.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.