Account & Admin Assistant

Goh Office Supplies; Seri Kembangan; On-site; MYR 36,000 - 60,000; Full time

Job summary

Goh Office Supplies is seeking an Accounts Receivable & Admin professional to manage invoicing, payments and customer accounts on site in Seri Kembangan. You will monitor ageing, follow up on overdue balances, and handle enquiries while maintaining strong internal controls and documentation.

The role requires a diploma in accounting or related field, 2+ years in accounts/admin, and proficiency in Microsoft Office/HRMS systems.

Qualifications

• Min. requirement Diploma in Accounting, Business Administration Management or a related field.
• Greater than 2 years of experience in Account or admin functions.
• Proficient in Microsoft Office and HRMS systems.
• Excellent communication, coordination, and interpersonal skills.
• Positive attitude, resourceful, and able to work independently.

Responsibilities

• Prepare and process customer invoices, credit/debit notes, receipts and other AR transactions accurately and on time.
• Record and allocate customer payments, including cash customer payments with proper supporting documentation.
• Maintain customer accounts, statements and complete records for all assigned entities.
• Monitor AR ageing and follow up on overdue payments through email, telephone or other appropriate channels.
• Maintain collection records, including customer responses, payment commitments and settlement status.
• Handle internal enquiries on payment confirmation, account status, account opening/creation and orders placed on hold due to outstanding payments.
• Resolve routine billing and payment issues with customers and relevant departments, escalating disputes and long-outstanding balances to the Team Lead.
• Perform customer account reconciliations and investigate discrepancies, unidentified receipts and unallocated payments.
• Assist in preparing AR ageing reports, outstanding balance summaries, collection forecasts and month-end closing schedules.
• Ensure AR transactions are accurately recorded and properly supported for financial reporting and audit purposes.
• Comply with established SOPs, approval procedures, accounting requirements and internal controls while maintaining confidentiality of financial and customer information.
• Identify opportunities to improve AR processes through digitalisation, automation and more efficient collection tracking.
• Work closely with the Team Lead, Sales, Customer Service and Finance team to resolve issues, meet deadlines and perform other duties assigned by the Team Lead, Finance Manager or Management.
• Track asset levels, order office supplies, liaise with vendors, and coordinate equipment maintenance or repairs.
• Maintain office systems, business license renewal and ensure compliance with company policies.

Skills

AR accounting

Communication

Coordination

Independent work

Education

Diploma in Accounting, Business Administration Management

Tools

Microsoft Office

HRMS systems

Job description

• Prepare and process customer invoices, credit/debit notes, receipts and other AR transactions accurately and on time.
• Record and allocate customer payments, including cash customer payments with proper supporting documentation.
• Maintain customer accounts, statements and complete records for all assigned entities.

Collection & Customer Account Management

• Monitor AR ageing and follow up on overdue payments through email, telephone or other appropriate channels.
• Maintain collection records, including customer responses, payment commitments and settlement status.
• Handle internal enquiries on payment confirmation, account status, account opening/creation and orders placed on hold due to outstanding payments.
• Resolve routine billing and payment issues with customers and relevant departments, escalating disputes and long-outstanding balances to the Team Lead.
• Perform customer account reconciliations and investigate discrepancies, unidentified receipts and unallocated payments.
• Assist in preparing AR ageing reports, outstanding balance summaries, collection forecasts and month-end closing schedules.
• Ensure AR transactions are accurately recorded and properly supported for financial reporting and audit purposes.

Internal Controls & Process Improvement

• Comply with established SOPs, approval procedures, accounting requirements and internal controls while maintaining confidentiality of financial and customer information.
• Identify opportunities to improve AR processes through digitalisation, automation and more efficient collection tracking.
• Work closely with the Team Lead, Sales, Customer Service and Finance team to resolve issues, meet deadlines and perform other duties assigned by the Team Lead, Finance Manager or Management.

Office Administration & Other Responsibilities

• Track asset levels, order office supplies, liaise with vendors, and coordinate equipment maintenance or repairs.
• Maintain office systems, business license renewal and ensure compliance with company policies.

Requirements

• Min. requirement Diploma in Accounting, Business Administration Management or a related field.
• >2 years of experience in Account or admin functions.
• Proficient in Microsoft Office and HRMS systems
• Excellent communication, coordination, and interpersonal skills.
• Positive attitude, resourceful, and able to work independently.