24/7 NOC Engineer – Incident Response & Restore

Silverstreet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Soprano Design (operating as Silver Street in Malaysia) is seeking a capable operations professional to maintain our CPaaS deployments and monitor system health. The role emphasizes rapid incident response, knowledge base upkeep, and cross‑functional support for customers across regions.

You will participate in the 24/7 NOC roster, triage alerts, and help restore services while supporting the Customer Services team in resolving issues. Fresh graduates are welcome to apply.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree in Computer Science/Information Technology/Telecommunication or equivalent.
• Fresh graduates are encouraged to apply for this position.
• Some familiarity with Linux Operating System and SQL database would be great to have.
• Strong analytical, problem solving and solution-oriented abilities.
• Must have excellent written and verbal communication skills to be able to work in age geographically diverse and cross-cultural global team.
• Applicant must be willing to work on shift including Public Holiday and Weekend.
• Familiarity with networking concepts, cloud platforms like AWS highly desirable.

Responsibilities

• Monitor platform alerts and system performance.
• Provide Level 2 support by monitoring alerts through the alert console and triaging them effectively.
• Ensure service restoration within acceptable SLAs and escalate major incidents to Level 3 engineers.

Skills

Linux

SQL

Analytical thinking

Communication

Networking concepts

AWS

Education

Diploma/Advanced Diploma/Bachelor in CS/IT/Telecommunications

Job description

Soprano Design (operating as Silver Street in Malaysia) is seeking a capable operations professional to maintain our CPaaS deployments and monitor system health. The role emphasizes rapid incident response, knowledge base upkeep, and cross‑functional support for customers across regions.

You will participate in the 24/7 NOC roster, triage alerts, and help restore services while supporting the Customer Services team in resolving issues. Fresh graduates are welcome to apply.