NOC Support (Network Operation Centre)

CTS Horizon Sdn. Bhd.; West Coast Division; On-site; MYR 42,000 - 72,000; Full time

Job summary

CTS Horizon Sdn. Bhd. is seeking a Network Monitoring Specialist to perform 24-hour monitoring, support and configuration of network elements, with real-time alarming and escalation of faults to meet SLAs.

Responsibilities include proactive problem review, ticket management, and communicating maintenance alerts. The role requires a Diploma in Telecommunication, IT, Electronic and Electrical Engineering, and strong written/verbal skills in English and Bahasa Malaysia.

Qualifications

• Monitor and review network problems to maintenance team and customers in a timely manner.
• Proactively ensure the service given are in line with the customer's needs.
• Initiates, updates, tracks and solve problem tickets.
• Creates and communicates scheduled maintenance alerts and service interruption notifications.
• Responsible for daily monitoring of network and recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
• Assists field operations personnel in troubleshooting all monitored and maintained systems.
• Determine and identify the causes of network failure and analyze problems and issues with all network links.
• Notifies, dispatches, and escalates network faults and emergencies adhering to customer service agreements and Operations procedures.
• Provide timely response for all incidents, outages and performance alerts and categorize issues for escalation to appropriate technical teams.
• Notify customer and third-party service providers of issues, outages and solutions.

Responsibilities

• Monitor and review network problems to maintenance team and customers in a timely manner.
• Proactively ensure the service given are in line with the customer's needs.
• Initiates, updates, tracks and solve problem tickets.
• Creates and communicates scheduled maintenance alerts and service interruption notifications.
• Responsible for daily monitoring of network and recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
• Assists field operations personnel in troubleshooting all monitored and maintained systems.
• Determine and identify the causes of network failure and analyze problems and issues with all network links.
• Notifies, dispatches, and escalates network faults and emergencies adhering to customer service agreements and Operations procedures.
• Provide timely response for all incidents, outages and performance alerts and categorize issues for escalation to appropriate technical teams.
• Notify customer and third-party service providers of issues, outages and solutions.

Skills

English

Bahasa Malaysia

Leadership

Project management

Analytical

Teamwork

Education

Diploma in Telecommunication, IT, Electronic and Electrical Engineering

Job description

Candidate will be responsible for 24 hours monitoring, support and configuration of network elements using real time alarming and escalating network faults and analysis to ensure compliance with Customer's Service Level Agreement.

Key responsibilities

Monitor and review network problems to maintenance team and customers in a timely manner

Proactively ensure the service given are in line with the customer's needs

Initiates, updates, tracks and solve problem tickets

Creates and communicates scheduled maintenance alerts and service interruption notifications

Responsible for daily monitoring of network and recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Assists field operations personnel in troubleshooting all monitored and maintained systems

Determine and identify the causes of network failure and analyze problems and issues with all network links

Notifies, dispatches, and escalates network faults and emergencies adhering to customer service agreements and Operations procedures

Provide timely response for all incidents, outages and performance alerts and categorize issues for escalation to appropriate technical teams

Notify customer and third-party service providers of issues, outages and solutions

Diploma in Telecommunication, IT, Electronic and Electrical Engineering

Excellent written and verbal communication skills in English and Bahasa Malaysia

Good leadership and project management skills

Good analytical skills

Able to work in a team

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