NOC Engineer

Silverstreet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Soprano Design (operating as Silver Street in Malaysia) is seeking a capable operations professional to maintain our CPaaS deployments and monitor system health. The role emphasizes rapid incident response, knowledge base upkeep, and cross‑functional support for customers across regions.

You will participate in the 24/7 NOC roster, triage alerts, and help restore services while supporting the Customer Services team in resolving issues. Fresh graduates are welcome to apply.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree in Computer Science/Information Technology/Telecommunication or equivalent.
• Fresh graduates are encouraged to apply for this position.
• Some familiarity with Linux Operating System and SQL database would be great to have.
• Strong analytical, problem solving and solution-oriented abilities.
• Must have excellent written and verbal communication skills to be able to work in age geographically diverse and cross-cultural global team.
• Applicant must be willing to work on shift including Public Holiday and Weekend.
• Familiarity with networking concepts, cloud platforms like AWS highly desirable.

Responsibilities

• Monitor platform alerts and system performance.
• Provide Level 2 support by monitoring alerts through the alert console and triaging them effectively.
• Ensure service restoration within acceptable SLAs and escalate major incidents to Level 3 engineers.

Skills

Linux

SQL

Analytical thinking

Communication

Networking concepts

AWS

Education

Diploma/Advanced Diploma/Bachelor in CS/IT/Telecommunications

Job description

This role is a professional operational position, focussed on the ongoing maintenance of Soprano Group production

deployments servicing our global customers.It's focused oncore operational functions: Detection, Reaction, Restoration and Prevention.

This role monitors systems performance and service health and responds to incidents and facilitates therestoration of services to nominal states. The role is also responsible for assisting with customer supportticket escalations and maintaining a low level of support tickets and assisting Customer Services team inhandling customer issues.

WHAT YOU WILL OWN

This includes but is not limited to:

• Monitoring platform alerts and system performance.
• Provide Level 2 support by monitoring alerts through the alert console and triaging themeffectively.
• Ensure service restoration within acceptable SLAs and further elevate any major incidentstimely to the Level 3 engineers.
• Managing incidents and providing high-quality support. Addressing incidents efficiently, bygathering/logging all necessary information for troubleshooting and resolving user incidents.
• Participate in the 24/7 NOC roster as scheduled.
• Update and maintain internal Knowledge Base to help train and distribute knowledge internally.

WHAT YOU WILL BRING

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, BachelorDegree in Computer Science/Information Technology/Telecommunication or equivalent
• Fresh graduates are encouraged to apply for this position
• Some familiarity with Linux Operating System and SQL database would be great to have
• Strong analytical, problem solving and solution-oriented abilities
• Must have excellent written and verbal communication skills to be able to work in ageographically diverse and cross-cultural global team.
• Applicant must be willing to work on shift including Public Holiday and Weekend
• Familiarity with networking concepts, cloud platforms like AWS highly desirable

WHY SOPRANO?

• Work for a leader in the CPaaS industry: We are a leading enabler for enterprisecommunications, with a customer-centered approach that allows us to reach significant resultswith our clients and partners.
• Our focus on Technology: We pride ourselves on building technology for the future ofcommunication that creates richer meanings, deeper trust and better connections.
• Global presence: Soprano is headquartered in Sydney, but we have a global presence in Europe,North America, South America, New Zealand and Southeast Asia
• Collaborative and inclusive environment: We are committed to a workplace environmentwhere every employee is respected and empowered to be their best selves at work.
• Training and Development: We're a small company with global presence that allows you to gainvaluable insight and exposure to various markets worldwide
• Competitive salaries: We are a pay for performance company that values your contributionsthrough our competitive salaries, rewards and recognition programs
• Flexible Working: We're a lover of hybrid working, and this allows us to stay connected to ourglobal teams while allocating time to do the things we love
• People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications of all ages, genders, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

AtSoprano Design (operating as Silver Street in Malaysia), we’re not just building products we’re powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we’re a leadingCPaaS (Communications Platform as a Service)provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

AtSoprano Design (operating as Silver Street in Malaysia), we’re not just building products we’re powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we’re a leadingCPaaS (Communications Platform as a Service)provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.