24/7 IT Support Engineer—Cantonese & English
STRATEQ GROUP (Strateq Sdn Bhd)
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Benefits offered by this job
Job summary
Strateq Group is seeking dedicated Technical Support Executives to join our IT Services team in Malaysia. You will provide 24x7 technical support for Retail Automation Solutions, troubleshoot issues over phone, email, chat, and remote tools, and ensure SLA commitments are met.
Fresh graduates are welcome; training is provided. Fluency in Cantonese and English is required to service customers in Hong Kong, Singapore and Malaysia. Flexible shift rotations and strong teamwork are essential.
Qualifications
- Minimum Diploma/Advanced Diploma/Degree or higher in IT.
- Clear verbal and written communication with customers and stakeholders.
- Adapt to flexible shifts and extended hours.
- Commit to ongoing learning and adhere to SOPs.
Responsibilities
- Provide 24x7 technical support to end-users for Retail Automation Solutions.
- Troubleshoot issues via phone, email, chat, and remote tools.
- Record incidents and requests in ticketing system and prioritize by urgency.
- Monitor dashboards and escalate per SOP and SLAs.
- Assist with software installation, upgrades, remotely when needed.
Skills
Education
Tools
Job description
Strateq Group is seeking dedicated Technical Support Executives to join our IT Services team in Malaysia. You will provide 24x7 technical support for Retail Automation Solutions, troubleshoot issues over phone, email, chat, and remote tools, and ensure SLA commitments are met.
Fresh graduates are welcome; training is provided. Fluency in Cantonese and English is required to service customers in Hong Kong, Singapore and Malaysia. Flexible shift rotations and strong teamwork are essential.
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