24/7 IT Service Desk Analyst (Entry Level)

CEGAL MALAYSIA SDN. BHD.; Kuala Lumpur; Sur place; MYR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Medical & insurance coverage

Global IT environment with modern tech

Focus on continuous learning with cert

Learn Azure, AD, Citrix and ITIL

Résumé du poste

CEGAL MALAYSIA SDN. BHD. in Kuala Lumpur is seeking an entry‑level IT support specialist to join our Service Desk.

You will provide 1st and 2nd line IT support, resolve requests and incidents, and help build our knowledge base while learning core technologies. As part of our global 24/7 operations team, you will participate in shift rotations including daytime, evening, night, weekend and holidays. Fluency in English and Malay, strong communication, and a proactive approach are essential for

Qualifications

• Degree in IT and a willingness to learn in a fast-paced environment.
• Familiarity with Microsoft Azure, Office 365 and cloud services.
• Knowledge of ITIL processes and strong documentation skills.

Responsabilités

• Manage service requests, incidents and problems end-to-end.
• Contribute to knowledge base and keep information accurate.
• Communicate with internal and external customers across platforms.
• Escalate issues to minimize impact and outages for customers.
• Expand technical expertise through structured learning.

Connaissances

Microsoft Azure

Azure Active Directory

Hybrid Cloud

Office 365

Cloud services

Windows Server

Windows 10/11

Secret server

Citrix

RDS

Exchange

TCP/IP

WiFi WLAN

Active Directory

ITIL processes

Formation

Degree within IT

Outils

Azure Active Directory

Citrix

RDS

Secret server

Active Directory

Description du poste

CEGAL MALAYSIA SDN. BHD. in Kuala Lumpur is seeking an entry‑level IT support specialist to join our Service Desk.

You will provide 1st and 2nd line IT support, resolve requests and incidents, and help build our knowledge base while learning core technologies. As part of our global 24/7 operations team, you will participate in shift rotations including daytime, evening, night, weekend and holidays. Fluency in English and Malay, strong communication, and a proactive approach are essential for