24/7 ICT Technician — Hardware, Network & Cloud Support

Cement Industries of Malaysia Berhad; Bahau; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Medical Education support

Loans

Dental Vision

Medical Insurance (Family)

15% EPF Contribution

Job summary

Cement Industries of Malaysia Berhad (CIMA) is looking for an enthusiastic IT professional to provide first-line technical support across all sites. You will diagnose and resolve hardware, software, and network issues to minimise downtime for production and business operations.

The role requires maintaining devices, applying updates, and supporting network infrastructure around multiple locations in Malaysia.

Qualifications

• Familiarity with Windows and Linux operating systems.
• Experience diagnosing and solving hardware, software, and network issues.
• Understanding of TCP/IP and basic network troubleshooting.

Responsibilities

• Provide first-line technical support to employees across all CIMA sites and RMC Unipati.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Ensure minimal downtime for business and production operations.
• Offer 24/7/365 on-call IT support for critical system failures and emergencies.
• Install, configure, and maintain computers, printers, and IT peripherals.
• Perform regular software updates, patches, and system upgrades.
• Maintain and track IT assets, licenses, and inventory across locations.
• Assist in setup and maintenance of network infrastructure (routers, switches, firewalls, Wi‑Fi).
• Ensure network connectivity and security compliance across all sites.

Skills

First-line support

Hardware & software troubleshooting

Network troubleshooting

Windows & Linux knowledge

Security awareness

Education

Diploma or certificate in IT/computer studies

Job description

Cement Industries of Malaysia Berhad (CIMA) is looking for an enthusiastic IT professional to provide first-line technical support across all sites. You will diagnose and resolve hardware, software, and network issues to minimise downtime for production and business operations.

The role requires maintaining devices, applying updates, and supporting network infrastructure around multiple locations in Malaysia.