Vacantes en Tijuana, México

Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large‑scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.

4–6 years hands‑on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.

• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary.

Can configure Omni‑Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels.

Since Salesforce is data‑centric, developers need to be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match.

Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over‑engineering.

Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central.

Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in‑app guidance.

Hands on experience configuring and deploying experience cloud sites.

Hands on experience configuring and deploying experience cloud sites.

• Hands‑On experience building and deploying an Agentforce agent
• Hands‑On experience building and deploying AI Voice

Production‑grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications.

Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.

• Advance Administrator
• Salesforce Certified Agentforce Specialist
• Application Architect
• Experience Cloud
• Salesforce Certified Service Cloud Consultant
• Administrator
• Platform Developer 1
• Platform App Builder

#LI-Remote

Location: MEX Work-at-Home

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