World-Class Customer Care Specialist

American Express Company; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Bonus incentives

Financial well‑being support

Medical, dental, vision benefits

Flexible working model

Parental leave

Resumo da vaga

American Express in Mexico City is seeking a Customer Service professional to deliver world-class service, assisting customers by phone and online, and supporting them with benefits and account needs.

The role requires fluent English, strong communication, problem solving, and the ability to work in a fast-paced, flexible environment with hybrid/onsite options. You will build relationships, handle inquiries, and contribute to a high standard of customer care.

Qualificações

• Fluency in English with strong verbal, written, and interpersonal communication.
• Ability to de-escalate difficult customer situations and solve problems effectively.
• Proven ability to manage time and multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsabilidades

• Deliver world-class customer service by addressing inquiries, explaining benefits, and resolving concerns over the phone.
• Document customer interactions, claim details, and account updates accurately.
• Build meaningful customer relationships through a customer-first approach.
• Offer personalized service through active listening and problem solving.
• Meet quality, productivity, and compliance standards while following regulations.
• Navigate computer systems to service customers and enable use of the online platform.
• Handle complaints and escalations professionally with timely documentation.
• Adapt to changing priorities and support additional operational activities as needed.

Conhecimentos

Fluent English

Excellent communication

Problem solving

Relationship building

Time management

Attention to detail

Adaptability

Independent worker

Descrição da vaga

American Express in Mexico City is seeking a Customer Service professional to deliver world-class service, assisting customers by phone and online, and supporting them with benefits and account needs.

The role requires fluent English, strong communication, problem solving, and the ability to work in a fast-paced, flexible environment with hybrid/onsite options. You will build relationships, handle inquiries, and contribute to a high standard of customer care.