Chat Care Specialist — Customer Experience Pro

American Express Company; Ciudad de México; On-site; MXN 201,000 - 268,000; Full time

Job summary

American Express is seeking a Customer Care Professional – Chat to deliver outstanding digital customer experiences. You will handle chat interactions, resolve inquiries promptly, and promote self-service tools while maintaining clear and empathetic communication.

The role emphasizes data privacy, documentation accuracy, and proactive issue resolution. The position supports a fast-paced environment with performance metrics and collaboration within a high-performing team, offering opportunities

Qualifications

• Bachelor's degree completed or in progress with at least 50% completed.
• Strong written communication, grammatically accurate messaging.
• Experience in customer service in chat, phone, or in-person environments is preferred.

Responsibilities

• Deliver exceptional customer experiences through chat interactions with clear, personalized, professional communication.
• Resolve inquiries using product knowledge and digital servicing tools.
• Educate customers on digital capabilities and promote self-service options.
• Maintain accurate interaction documentation and comply with policies.
• Collaborate with peers and contribute to a high-performing team.

Skills

Clear written communication

Empathy

Problem-solving

Time management

CRM systems

Typing 40 WPM

Multitasking

Customer service experience

Education

Bachelor's degree completed or ongoing with 50%+

Tools

CRM systems

Job description

American Express is seeking a Customer Care Professional – Chat to deliver outstanding digital customer experiences. You will handle chat interactions, resolve inquiries promptly, and promote self-service tools while maintaining clear and empathetic communication.

The role emphasizes data privacy, documentation accuracy, and proactive issue resolution. The position supports a fast-paced environment with performance metrics and collaboration within a high-performing team, offering opportunities