Workplace Experience Lead

Lincoln Motor Company; Naucalpan de Juárez; On-site; MXN 240,000 - 360,000; Full time

Job summary

Ford of Mexico is seeking a Workplace Experience Coordinator to deliver an exceptional workplace experience for employees, visitors, and stakeholders by overseeing amenities, concierge services, catering operations, event coordination, mail handling, and customer service within the facility.

The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities, work independently, and proactively solve problems with minimal supervision.

Qualifications

• Bachelor's degree preferred in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field.
• English intermediate to upper-intermediate or advanced.

Responsibilities

• Deliver an exceptional workplace experience for employees, visitors, and stakeholders by overseeing amenities, concierge services, catering operations, event coordination, mail and package management, and customer service within the facility.
• Serve as the primary point of contact for workplace services, ensuring seamless daily operations and high service standards.

Skills

Customer service

Planning & organizing

Attention to detail

Prioritization

Urgency & accountability

Verbal & written communication

Problem solving

Self-directed work

Independent work

Stakeholder management

Vendor coordination

Stay calm under pressure

Education

Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field

Tools

Microsoft Office Suite

Event management platforms

Reports & schedules planning

Job description

Ford of Mexico is seeking a Workplace Experience Coordinator to deliver an exceptional workplace experience for employees, visitors, and stakeholders by overseeing amenities, concierge services, catering operations, event coordination, mail handling, and customer service within the facility.

The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities, work independently, and proactively solve problems with minimal supervision.