Workplace Experience Coordinator

Ford México; Naucalpan de Juárez; On-site; MXN 357,000 - 491,000; Full time

Job summary

Ford of Mexico is seeking a proactive Workplace Experience Coordinator to deliver an exceptional employee and visitor experience at our Naucalpan facilities. You will oversee amenities, concierge services, catering operations, events, mail, and customer service to ensure smooth daily operations.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities with minimal supervision.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field preferred.
• 3+ years of experience in Workplace Services, Hospitality, Concierge Operations, Event Management, Catering Services, Customer Experience, or Hotel Operations.

Responsibilities

• Oversee workplace amenities such as gym, courts, coffee stations, beauty salon, multipurpose rooms, and meeting rooms.
• Manage concierge services and daily activities to ensure excellent customer service for employees and executives.
• Lead planning and coordination of events in conference rooms and common areas, including logistics, catering, signage, and attendee experience.
• Coordinate catering services with service providers and ensure quality and satisfaction.
• Supervise mail and package management, tracking deliveries and maintaining records.
• Manage lost-and-found processes and communication.
• Conduct workplace tours for visitors, onboarding experiences, and showcase services.
• Coordinate multiple vendors and service providers to maintain operational excellence and SLAs.
• Deliver exceptional customer service with a hospitality mindset and build strong relationships with stakeholders.

Skills

Customer service

Planning

Communication

Problem solving

Stakeholder management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Event management platforms

Room reservation platforms

Job description

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let's build what's next together.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let's build what's next together.

In this position...

The Workplace Experience Coordinator

is responsible for delivering an exceptional workplace experience for employees, visitors, and stakeholders by overseeing workplace amenities, concierge services, catering operations, event coordination, mail and package management, and customer service activities within the facility.

This role serves as the primary point of contact for workplace services, ensuring seamless execution of daily operations, high service standards, and outstanding user experiences. The ideal candidate is a highly organized, detail-oriented professional who can work independently, manage multiple priorities simultaneously, and proactively solve problems with minimal supervision.

Workplace Amenities Management

• Coordinate the day-to-day operation of workplace amenities, including:
  • Gym
  • Sports courts
  • Coffee stations and café areas
  • Beauty salon
  • Multipurpose rooms
  • Meeting Rooms
  • Additional employee experience spaces
• Ensure amenities remain operational, clean, properly stocked, and aligned with company standards.
• Work closely with vendors and facility partners to resolve service issues and drive continuous improvement.

Concierge Services Management

• Supervise and coordinate concierge personnel and daily activities.
• Ensure excellent customer service for employees, visitors, and executives.
• Develop and maintain service standards and operational procedures.
• Monitor service requests and ensure timely resolution.

Event Planning & Coordination

• Lead the planning, reservation, logistics, and execution of events held in large conference rooms and common areas.
• Coordinate multiple events simultaneously while maintaining high-quality execution.
• Partner with internal stakeholders to understand event requirements and deliver exceptional experiences.
• Oversee room setup, audiovisual requirements, catering coordination, signage, and attendee experience.

Catering Services Coordination

• Act as the primary liaison with catering service providers.
• Coordinate food and beverage services for meetings, executive events, and special activities.
• Ensure service quality, presentation standards, and customer satisfaction.
• Manage escalations and corrective actions when service issues arise.

Mail & Package Management

• Oversee incoming and outgoing courrier and package operations.
• Ensure timely receipt, distribution, and tracking of deliveries.
• Maintain accurate records and service metrics.

Lost & Found Program

• Manage workplace lost-and-found processes.
• Ensure proper documentation, storage, communication, and return of recovered items.

Site Engagement & Workplace Tours

• Conduct workplace tours for visitors, executives, and stakeholders.
• Support onboarding experiences and showcase workplace services and amenities.
• Represent the workplace experience function in a professional and welcoming manner.

Vendor & Service Management

• Coordinate multiple service providers to ensure operational excellence.
• Track service performance and compliance with service level expectations.
• Escalate issues, identify improvement opportunities, and follow through on corrective actions.

Customer Experience

• Serve as an ambassador of the workplace experience program.
• Deliver exceptional customer service with a hospitality mindset.
• Build strong relationships with employees, visitors, suppliers, and business partners.
• Address concerns with urgency, professionalism, and empathy.

Education

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field preferred.
• English intermediate to upper - intermediate or advanced.

Experience

• 3+ years of experience in one or more of the following areas:
• Workplace Services
• Hospitality
• Concierge Operations
• Event Management
• Catering Services
• Customer Experience
• Hotel Operations
• Experience coordinating vendors and service providers.
• Experience managing multiple projects or events simultaneously.

Technical Skills

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Experience using room reservation or event management platforms is preferred.
• Ability to develop reports, schedules, and service plans.

Must-Have Competencies

• Exceptional customer service orientation.
• Strong planning and organizational skills.
• Outstanding attention to detail.
• Ability to prioritize competing demands.
• Strong sense of urgency and accountability.
• Excellent verbal and written communication skills.
• Problem‑solving mindset.
• Proactive and self‑directed work style.
• Ability to work independently with minimal supervision.
• Strong stakeholder management skills.
• Vendor coordination and service management experience.
• Ability to remain calm under pressure and during high‑visibility events.

Leadership Competencies

• Personnel coordination and supervision.
• Ability to influence without direct authority.
• Strong follow‑through and ownership mentality.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

We thank all candidates for their interest, but only those selected for an interview will be contacted.

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