Office Experience & Events Specialist

Ford México; Naucalpan de Juárez; On-site; MXN 357,000 - 491,000; Full time

Job summary

Ford of Mexico is seeking a proactive Workplace Experience Coordinator to deliver an exceptional employee and visitor experience at our Naucalpan facilities. You will oversee amenities, concierge services, catering operations, events, mail, and customer service to ensure smooth daily operations.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities with minimal supervision.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field preferred.
• 3+ years of experience in Workplace Services, Hospitality, Concierge Operations, Event Management, Catering Services, Customer Experience, or Hotel Operations.

Responsibilities

• Oversee workplace amenities such as gym, courts, coffee stations, beauty salon, multipurpose rooms, and meeting rooms.
• Manage concierge services and daily activities to ensure excellent customer service for employees and executives.
• Lead planning and coordination of events in conference rooms and common areas, including logistics, catering, signage, and attendee experience.
• Coordinate catering services with service providers and ensure quality and satisfaction.
• Supervise mail and package management, tracking deliveries and maintaining records.
• Manage lost-and-found processes and communication.
• Conduct workplace tours for visitors, onboarding experiences, and showcase services.
• Coordinate multiple vendors and service providers to maintain operational excellence and SLAs.
• Deliver exceptional customer service with a hospitality mindset and build strong relationships with stakeholders.

Skills

Customer service

Planning

Communication

Problem solving

Stakeholder management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Event management platforms

Room reservation platforms

Job description

Ford of Mexico is seeking a proactive Workplace Experience Coordinator to deliver an exceptional employee and visitor experience at our Naucalpan facilities. You will oversee amenities, concierge services, catering operations, events, mail, and customer service to ensure smooth daily operations.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities with minimal supervision.