Workplace Experience Lead

Ford; Naucalpan de Juárez; On-site; MXN 240,000 - 360,000; Full time

Job summary

Ford of Mexico is seeking a proactive Workplace Experience Coordinator to manage amenities, concierge services, catering, events, mail handling, and visitor engagement within our facilities in Naucalpan de Juárez. You will partner with vendors and internal stakeholders to deliver exceptional experiences and maintain high service standards.

The role requires strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.

Qualifications

• Bachelor's degree or higher in a hospitality or related field is preferred.

Responsibilities

• Oversee workplace amenities and concierge services to ensure high-quality employee experiences.
• Lead planning and coordination of events in conference rooms and common areas.
• Coordinate catering services, room setups, AV, signage, and attendee experiences.
• Manage mail and package handling, lost-and-found processes, and site tours.
• Coordinate with vendors and service providers to meet service levels and resolve issues.
• Deliver exceptional customer service and build strong relationships with employees and partners.

Skills

Customer service

Event coordination

Vendor management

Hospitality mindset

Project multitasking

Communication skills

Stakeholder management

Education

Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field

Tools

Microsoft Office Suite

Event management platforms

Job description

Ford of Mexico is seeking a proactive Workplace Experience Coordinator to manage amenities, concierge services, catering, events, mail handling, and visitor engagement within our facilities in Naucalpan de Juárez. You will partner with vendors and internal stakeholders to deliver exceptional experiences and maintain high service standards.

The role requires strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.