Workplace Experience Coordinator

Ford Motor Company; Naucalpan de Juárez; On-site; MXN 240,000 - 360,000; Full time

Job summary

Ford of Mexico is seeking a Workplace Experience Coordinator to deliver an exceptional workplace experience for employees, visitors, and stakeholders by overseeing amenities, concierge services, catering operations, event coordination, mail handling, and customer service within the facility.

The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities, work independently, and proactively solve problems with minimal supervision.

Qualifications

• Bachelor's degree preferred in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field.
• English intermediate to upper-intermediate or advanced.

Responsibilities

• Deliver an exceptional workplace experience for employees, visitors, and stakeholders by overseeing amenities, concierge services, catering operations, event coordination, mail and package management, and customer service within the facility.
• Serve as the primary point of contact for workplace services, ensuring seamless daily operations and high service standards.

Skills

Customer service

Planning & organizing

Attention to detail

Prioritization

Urgency & accountability

Verbal & written communication

Problem solving

Self-directed work

Independent work

Stakeholder management

Vendor coordination

Stay calm under pressure

Education

Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field

Tools

Microsoft Office Suite

Event management platforms

Reports & schedules planning

Job description

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The Workplace Experience Coordinator is responsible for delivering an exceptional workplace experience for employees, visitors, and stakeholders by overseeing workplace amenities, concierge services, catering operations, event coordination, mail and package management, and customer service activities within the facility.

This role serves as the primary point of contact for workplace services, ensuring seamless execution of daily operations, high service standards, and outstanding user experiences. The ideal candidate is a highly organized, detail-oriented professional who can work independently, manage multiple priorities simultaneously, and proactively solve problems with minimal supervision.

Education

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field preferred.
• English intermediate to upper - intermediate or advanced.

Experience

• 3+ years of experience in one or more of the following areas: Workplace ServicesHospitalityConcierge OperationsEvent ManagementCatering ServicesCustomer ExperienceHotel Operations
• Experience coordinating vendors and service providers.
• Experience managing multiple projects or events simultaneously.

Technical Skills

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Experience using room reservation or event management platforms is preferred.
• Ability to develop reports, schedules, and service plans.

Must-Have Competencies

• Exceptional customer service orientation.
• Strong planning and organizational skills.
• Outstanding attention to detail.
• Ability to prioritize competing demands.
• Strong sense of urgency and accountability.
• Excellent verbal and written communication skills.
• Problem-solving mindset.
• Proactive and self-directed work style.
• Ability to work independently with minimal supervision.
• Strong stakeholder management skills.
• Vendor coordination and service management experience.
• Ability to remain calm under pressure and during high-visibility events.

Leadership Competencies

• Personnel coordination and supervision.
• Ability to influence without direct authority.
• Strong follow-through and ownership mentality.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team.

We thank all candidates for their interest, but only those selected for an interview will be contacted.