Workplace Experience Leader – Admin & Operations

PwC México; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

PwC Mexico is seeking a Workplace Experience Manager to provide efficient administrative support and lead smooth organizational operations. You will manage schedules, meetings, and confidential information while coaching and developing team members to deliver high-quality service.

The role focuses on internal firm services, overseeing projects from planning to completion, and driving improvements through technology-enabled solutions.

Formación

• At least a High School Diploma; Bachelor's Degree desirable.
• 5+ years of professional experience related to the role.

Responsabilidades

• Managing and coordinating administrative support to facilitate smooth operations within the organization.
• Lead and coordinate the areas of reception, fixed assets and supplies, document production, as well as printing and document delivery.
• Serve as the face of hospitality and escalation point for internal users, ensuring attentive, timely, and solution-oriented support.
• Monitor service levels, quality, capacity, resource utilization, and vendor performance.
• Leading project planning, budgeting, and execution to achieve successful outcomes.
• Coaching and mentoring team members to leverage their unique strengths and enhance performance.
• Identifying opportunities for business process improvement and implementing innovative solutions.
• Utilizing office productivity applications to optimize administrative tasks and resource management.
• Building and maintaining relationships with stakeholders to support effective communication and collaboration.
• Preparing and analyzing reports to support strategic decision-making and performance analysis.
• Confirming compliance with professional and technical standards, including the firm's code of conduct and independence requirements.

Conocimientos

Office administration

Leadership

Stakeholder management

Process improvement

Team mentoring

Project planning

Budgeting

Communication

Educación

High School Diploma

Bachelor's degree

Herramientas

Office productivity tools

Descripción del empleo

PwC Mexico is seeking a Workplace Experience Manager to provide efficient administrative support and lead smooth organizational operations. You will manage schedules, meetings, and confidential information while coaching and developing team members to deliver high-quality service.

The role focuses on internal firm services, overseeing projects from planning to completion, and driving improvements through technology-enabled solutions.