Weekend Logistics Specialist - Customer Ops & Support

ProTrans; Monterrey; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

ProTrans is seeking a Logistics Specialist to manage transactional activities with carriers and support teams, ensuring timely pickups, deliveries and escalation when needed.

The LS serves as primary contact for daily operations, supports border crossings, and coordinates with Expedite and Accounts Receivable to maintain service levels.

Candidates should have at least 1 year in logistics, a degree in logistics or related field, and willingness to travel; bilingual English/Spanish preferred.

Formación

• 1+ year of experience in logistics or supply chain.
• Bachelor’s degree in Logistics, Transportation or business-related field.
• Willing to travel nationally and internationally.
• Experience using web-based BI tools and Microsoft Office.

Responsabilidades

• Communicate with carriers to confirm pickups and deliveries, address exceptions, and perform check calls.
• Coordinate with Border Crossing team to ensure smooth border crossings and inform customers of deviations.
• Arrange expedited shipments and maintain communication with Expedite team.
• Assist customer facilities in resolving daily operational issues promptly.
• Escalate service level issues to the Operations Manager as necessary.
• Keep customers informed of performance exceptions, delays, or disruptions.
• Distribute daily, weekly, monthly reports as appropriate.
• Collaborate with Accounts Receivable to ensure timely billing.
• Follow up on tasks transferred from Logistics Coordinators and document actions.
• Manage unplanned customer requests effectively and promptly.

Conocimientos

Critical Thinking / Problem Solving

Time management

Customer service

Communication

Educación

Bachelor’s degree in Logistics, Transportation or business-related field

Herramientas

Microsoft Office

Business Intelligence tools

Descripción del empleo

ProTrans is seeking a Logistics Specialist to manage transactional activities with carriers and support teams, ensuring timely pickups, deliveries and escalation when needed.

The LS serves as primary contact for daily operations, supports border crossings, and coordinates with Expedite and Accounts Receivable to maintain service levels.

Candidates should have at least 1 year in logistics, a degree in logistics or related field, and willingness to travel; bilingual English/Spanish preferred.