Weekend Customer Operations Specialist (Hybrid)

Redwood Logistics, LLC; Monterrey (Batáquez); Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Health Insurance

Cell phone stipend

Vacation days

Descripción de la vacante

Redwood Logistics is hiring a Customer Operations Representative for a weekend shift in Monterrey, Mexico. The role combines on-site duties and remote work, supporting freight coordination and customer service within Redwood Multimodal.

The ideal candidate is bilingual (English/Spanish), detail-oriented, and capable of prioritizing tasks in a fast-paced environment while maintaining strong communication with clients and internal teams.

Formación

• Bi-lingual in English/Spanish; proficient level for verbal and written communication.
• Clear and effective communication/interpersonal skills.
• Ability to adapt focus quickly due to market conditions and company needs.

Responsabilidades

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work including building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

Conocimientos

Bilingual English/Spanish

Customer service

Data entry

Problem solving

Time management

Descripción del empleo

Redwood Logistics is hiring a Customer Operations Representative for a weekend shift in Monterrey, Mexico. The role combines on-site duties and remote work, supporting freight coordination and customer service within Redwood Multimodal.

The ideal candidate is bilingual (English/Spanish), detail-oriented, and capable of prioritizing tasks in a fast-paced environment while maintaining strong communication with clients and internal teams.