Bilingual Customer Operations Associate (Hybrid)

Redwood Logistics LLC; Monterrey (Batáquez); Híbrido; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development opportunities

Internal mobility

Employee referral program

Employee Resource Groups (ERGs)

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation time

Saving Plan

Grocery Card

Cell phone allowance

Descripción de la vacante

Redwood Logistics LLC seeks a Customer Operations Representative for Redwood Multimodal to deliver excellent customer service and oversee daily operational tasks. You will correct issues, enter data, build loads, and schedule appointments in a fast-paced environment.

The role requires bilingual English/Spanish communication, strong attention to detail, and the ability to adapt to market demands while maintaining high service levels.

Formación

• Bi-lingual in English/Spanish with strong written and verbal communication.
• Experience in customer service and operations support.
• Ability to multi-task in a fast-paced environment.
• Attention to detail and data accuracy.

Responsabilidades

• Oversee and manage operational workflow for designated accounts with strong customer service.
• Identify and correct customer problems and order delays.
• Schedule freight pickups and delivery appointments.
• Enter data and build orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers and internal teams.
• Communicate updates to customer and carrier account teams as needed.
• Verify freight charges and resolve accounting discrepancies before invoicing.
• Process paperwork for orders with careful attention to detail.

Conocimientos

Bilingual English/Spanish

Customer service

Data entry

Problem solving

Scheduling

Herramientas

TMS (proprietary)

Descripción del empleo

Redwood Logistics LLC seeks a Customer Operations Representative for Redwood Multimodal to deliver excellent customer service and oversee daily operational tasks. You will correct issues, enter data, build loads, and schedule appointments in a fast-paced environment.

The role requires bilingual English/Spanish communication, strong attention to detail, and the ability to adapt to market demands while maintaining high service levels.