Watch Service & Tech Support Specialist

CP360; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

ContactPoint360 in Monterrey, Mexico seeks a dedicated customer service agent to handle inbound/outbound inquiries about service, warranties, parts, and watch information. You will provide technical support, estimate repair/part costs, and update orders in the ERP system, ensuring timely resolution and customer satisfaction.

Join a fast-growing BPO with a focus on exceptional customer experiences, working with a global team dedicated to watch care and part logistics.

Formación

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about service procedures and watch parts.

Responsabilidades

• Answer inbound inquiries via telephone, emails, and chat regarding service and warranty procedures, parts, and watch information.
• Generate outbound contacts to provide watch information and status of repairs or part orders.
• Provide repairs/part order estimates and check parts availability.
• Enter repair and/or part orders into the ERP system with customer/watch/part details.

Descripción del empleo

ContactPoint360 in Monterrey, Mexico seeks a dedicated customer service agent to handle inbound/outbound inquiries about service, warranties, parts, and watch information. You will provide technical support, estimate repair/part costs, and update orders in the ERP system, ensuring timely resolution and customer satisfaction.

Join a fast-growing BPO with a focus on exceptional customer experiences, working with a global team dedicated to watch care and part logistics.