Behavioral Health Medical Virtual Assistant

Winning Assistants Llc; México; Remote; MXN 126,000 - 176,000; Full time

Benefits offered by this job

Dedicated HR & Contractor Support Team

Premium VPN Access

HIPAA & Cybersecurity Training + Cert.

Top VA Training

US holidays alignment

Paid or Unpaid Time Off (client opted)

Access to Tools & Resources

Performance-Based Incentives

Job summary

Winning Assistants Llc is seeking a Behavioral Health Medical Virtual Assistant to support a U.S.-based psychiatry practice. You will manage patient calls, intake, scheduling, referrals, insurance verification, and prior authorizations while ensuring a supportive patient experience.

Ideal candidates have psychiatry/behavioral health experience, HIPAA training, and strong English communication. This is a remote, full-time position with CST hours and long-term growth opportunities.

Qualifications

• Requires experience in psychiatry, behavioral health, or mental health settings.
• HIPAA training or certification required.
• Experience with EHR systems; Valant preferred.
• Familiar with CoverMyMeds or RingCentral a plus.
• Strong English communication skills.

Responsibilities

• Handle patient calls with professional, compassionate support.
• Coordinate new patient intake and scheduling.
• Process referrals and ensure timely follow-ups.
• Verify insurance and assist with prior authorizations.
• Respond to new inquiries within 5 minutes.

Skills

Customer service

English proficiency

HIPAA compliance

EHR experience

Care coordination

Tools

Valant

CoverMyMeds

RingCentral

Job description

Behavioral Health Medical Virtual Assistant

Salary: $5 - 7 hourly

Empresa: Winning Assistants Llc Tipo de empleo: Tiempo completo Mexico

Descripción del trabajo - Behavioral Health Medical Virtual Assistant

Description

Job Title: Behavioral Health Medical Virtual Assistant

Position Type: Full-Time

Location: Remote – Philippines or Latin America

Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays

Pay Rate: $5–$7 USD per hour

Start Date: ASAP

About the Role

We are looking for an experienced Behavioral Health Medical Virtual Assistant to support a growing U.S.-based psychiatry and mental health practice.

In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients.

This is a great opportunity for someone with previous psychiatry, behavioral health, or mental health experience who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for long-term stability and career growth.

Key Responsibilities

• Patient Calls: Answer inbound calls promptly and provide professional, compassionate patient support.
• Patient Intake & Scheduling: Coordinate new patient intake, schedule appointments, and maintain accurate patient information.
• Referral Management: Process incoming referrals and ensure timely follow-ups.
• No-Show Follow-Up: Contact no-show patients at least twice, send text reminders, and properly document all outreach.
• Insurance & Prior Authorizations: Verify insurance coverage and assist with prior authorization requests.
• New Patient Inquiries: Respond to new inquiries and referrals within 5 minutes as a critical performance expectation.
• Patient Support: Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member.
• Administrative Support: Handle day-to-day front desk and general healthcare administrative tasks.
• Team Collaboration: Participate in daily Zoom meetings and work closely with the practice team.
• Patient Engagement: Comfortably address basic patient concerns or hesitations over the phone when needed.

Performance Goals

• Maintain prompt and consistent response to incoming calls.
• Respond quickly to new patient inquiries and referrals.
• Improve patient attendance through consistent follow-ups and reminders.
• Support the practice's growth goal of reaching 100 patients per month.
• Maintain accurate and timely documentation of patient interactions.

Requirements

• Previous experience in a psychiatry, behavioral health, or mental health practice is required.
• HIPAA trained/certified.
• Experience with healthcare administration, patient coordination, or medical front desk support.
• Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling.
• Strong spoken and written English communication skills.
• Excellent organization, attention to detail, critical thinking, and problem-solving skills.
• Consistent, accountable, and highly reliable.
• Experience using EHR systems; Valant experience is preferred but not required.
• Experience with CoverMyMeds and/or RingCentral is a plus.
• Comfortable learning new systems and adapting to changing workflows.
• Must be available to work during the required CST business hours.

Nice to Have

• Spanish-English bilingual skills.
• Experience handling patient concerns, hesitations, or basic objections over the phone.
• Prior authorization and insurance verification experience.

Experience & Background

• Medical degree or license is not required.
• Previous Virtual Assistant experience is preferred but not required.
• Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Sobre la empresa

Winning Assistants Llc

Winning Assistants is one of the fastest-growing virtual staffing companies in the world, helping high-performing businesses scale with top-tier offshore talent. We provide long-term, stable career opportunities for virtual assistants who want to grow, learn, and perform at an elite level. Our cultu...