US Tax & Accounting Support Specialist — Level 2 Expert

OpsArmy Careers; Monterrey; A distancia; MXN 564.000 - 872.000; Jornada completa

Descripción de la vacante

OpsArmy Careers is seeking a US Tax & Accounting Support Specialist to provide Level 2 support for complex inquiries in US accounting, tax, bookkeeping, and payroll. The role requires genuine accounting judgment and the ability to independently investigate and resolve issues.

You will work across Zendesk and email-style responses with schedules overlapping US business hours, and you’ll learn proprietary platforms and AI-assisted workflows in a fast-paced tech environment.

Formación

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong written and verbal English communication.
• Analytical and troubleshooting skills; able to investigate complex issues.
• Ability to explain complex topics to nontechnical customers.
• Experience handling tax notices and payroll-related inquiries is a plus.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Conocimientos

Accounting expertise

English communication

Analytical skills

Independent problem-solving

Documentation skills

Educación

CPA certification

EA certification

Herramientas

QuickBooks

Excel/Sheets

Zendesk

Slack

Descripción del empleo

OpsArmy Careers is seeking a US Tax & Accounting Support Specialist to provide Level 2 support for complex inquiries in US accounting, tax, bookkeeping, and payroll. The role requires genuine accounting judgment and the ability to independently investigate and resolve issues.

You will work across Zendesk and email-style responses with schedules overlapping US business hours, and you’ll learn proprietary platforms and AI-assisted workflows in a fast-paced tech environment.