US Tax & Accounting Support Specialist (Level 2)

OpsArmy; Monterrey; A distancia; MXN 1.125.000 - 1.688.000; Jornada completa

Descripción de la vacante

OpsArmy is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires robust accounting judgment, problem-solving, and the ability to independently investigate and resolve issues.

Coverage runs 8:00 AM–8:00 PM ET with shifts overlapping US business hours. Ideal candidates have CPA/EA or equivalent background and strong communication skills in English.

Formación

• Professional accounting experience with US accounting and taxation is required.
• Strong bookkeeping, payroll, and financial reporting understanding.
• Experience handling complex tax and accounting inquiries for customers.
• Excellent written and verbal English communication.
• Able to explain complex topics to nontechnical customers.

Responsabilidades

• Provide Level 2 support for US customer accounting, tax, payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Assist customers with tax-related questions and notices; payroll questions and issues.
• Communicate findings clearly via Zendesk, email, and scheduled calls.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.

Conocimientos

Accounting experience

US tax

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Educación

CPA

EA

Big Four background

QuickBooks certification

International CPA

Herramientas

QuickBooks

Excel

Zendesk

Slack

Descripción del empleo

OpsArmy is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires robust accounting judgment, problem-solving, and the ability to independently investigate and resolve issues.

Coverage runs 8:00 AM–8:00 PM ET with shifts overlapping US business hours. Ideal candidates have CPA/EA or equivalent background and strong communication skills in English.