US Tax Accountant (CPA/EA) – Complex Tax Support

OpsArmy; Ciudad de México; Remote; MXN 1,285,000 - 2,020,000; Full time

Job summary

OpsArmy is seeking an experienced US Tax Accountant (CPA/EA preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

You will investigate escalated tickets, review reconciliations, assist with notices and filing questions, and communicate findings via Zendesk, email, and scheduled calls. Strong English and independent problem solving are essential.

Qualifications

• Professional accounting experience with US accounting and taxation.
• n/a
• Bookkeeping, tax return review, account reconciliations, payroll, financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting & taxation

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Problem-solving

Education

CPA certification

Enrolled Agent (EA)

Big Four background

QuickBooks certification

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Job description

OpsArmy is seeking an experienced US Tax Accountant (CPA/EA preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

You will investigate escalated tickets, review reconciliations, assist with notices and filing questions, and communicate findings via Zendesk, email, and scheduled calls. Strong English and independent problem solving are essential.