Remote Tax & Accounting Support Specialist – US Expert

Opsarmy; Monterrey; Remote; MXN 838,000 - 1,210,000; Full time

Job summary

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work remotely from Monterrey, Nuevo Leon, Mexico, with schedules aligned to US business hours.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Ability to review tax returns, perform reconciliations, and handle payroll.
• Experience handling complex tax inquiries and customer-facing financial support.
• Strong analytical and independent problem-solving skills.
• Ability to explain complex topics to nontechnical customers.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and tax return questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Document resolutions and maintain accurate customer records.

Skills

US accounting

Tax expertise

Accounting experience

Analytical skills

Communication skills

Proactive problem solving

Education

CPA preferred

EA certification desirable

Tools

QuickBooks

Excel

Zendesk

Slack

Job description

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work remotely from Monterrey, Nuevo Leon, Mexico, with schedules aligned to US business hours.