Level 2 US Tax & Accounting Support Specialist

Opsarmy; Ciudad de México; Remote; MXN 420,000 - 660,000; Full time

Job summary

Opsarmy seeks an experienced US Tax & Accounting Support Specialist to provide expert Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role emphasizes genuine accounting judgment and independent issue resolution.

Key responsibilities include investigating escalated tickets, reviewing reconciliations, and clearly communicating findings via Zendesk and phone support. The position requires working ET hours and adapting to evolving workflows.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, and reconciliations.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to non-technical customers.
• Comfortable in a fast-paced tech-driven environment and learning proprietary AI-assisted workflows.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax notices, filing status questions, and tax return questions.
• Support payroll questions, setup, and processing issues.
• Communicate findings via Zendesk, email, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax knowledge

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Explain complex topics

Learning new systems

Education

CPA certification

Enrolled Agent (EA) certification

Tools

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Payroll software

Job description

Opsarmy seeks an experienced US Tax & Accounting Support Specialist to provide expert Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role emphasizes genuine accounting judgment and independent issue resolution.

Key responsibilities include investigating escalated tickets, reviewing reconciliations, and clearly communicating findings via Zendesk and phone support. The position requires working ET hours and adapting to evolving workflows.