Urgent Freight Escalation & Recovery Specialist

Qnity Electronics, Inc.; México; Remote; MXN 260,000 - 420,000; Full time

Job summary

Qnity Electronics, Inc. is seeking a logistics professional to monitor urgent and high-priority shipments, identify delays, and escalate to mitigate impact.

You will coordinate with carriers, freight forwarders, warehouses, customs brokers, and internal teams to drive timely recoveries. Responsibilities include developing recovery plans, monitoring weather, port congestion, and disruptions, providing clear status updates and risk assessments, and maintaining escalation records and KPIs.

Qualifications

• Experience in logistics or supply chain operations.
• Strong problem-solving and analytical skills.
• Ability to coordinate with multiple internal and external stakeholders.

Responsibilities

• Monitor Carrier tracking reports/systems to identify shipments not moving as planned and escalate to mitigate impact.
• Lead escalations with carriers, freight forwarders, warehouses, customs brokers, and internal teams.
• Develop and execute recovery plans to reduce shortages, production disruption, customer impact, and added cost.
• Monitor weather, port congestion, labor activity, geopolitical events, customs delays, and carrier disruptions.
• Provide clear status updates, risk assessments, ownership, next steps, and expected resolution timing.
• Manage service failures through complaint, root cause analysis, corrective action, and follow-up processes.
• Maintain escalation records, event timelines, shift handoffs, dashboards, KPIs, and trend reporting.
• Create logistics purchase orders as needed to support Logistics team.
• Must be comfortable communicating with global stakeholders, carriers, and logistics providers in English, both verbally and in writing.
• Maintain current SOPs, playbooks, contact lists, and escalation procedures.
• Participate in incident reviews, continuous improvement initiatives, and carrier performance discussions.
• Support training and cross-training activities to maintain coverage continuity across the global FET.
• Identify recurring transportation risks, analyze trends, and recommend preventive actions to reduce future disruptions.

Skills

Logistics coordination

Escalation management

Vendor communication

English communication

Job description

Qnity Electronics, Inc. is seeking a logistics professional to monitor urgent and high-priority shipments, identify delays, and escalate to mitigate impact.

You will coordinate with carriers, freight forwarders, warehouses, customs brokers, and internal teams to drive timely recoveries. Responsibilities include developing recovery plans, monitoring weather, port congestion, and disruptions, providing clear status updates and risk assessments, and maintaining escalation records and KPIs.