Technical Project Engineer (CCaaS & UCaaS)

Hireframe; México; A distancia; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent remote work flexibility

Annual performance bonuses

Dedicated coaches and skill-building

Professional growth opportunities

HMO coverage

Paid Time Off

Descripción de la vacante

Hireframe seeks a PSO Technical Project Engineer to lead end-to-end CCaaS/UCaaS platform implementations, managing onboarding projects from 30 to 90 days. You will configure systems, support integrations, and ensure a smooth go-live with strong client-facing communication.

You will drive requirements, design solutions, coordinate across IT, PM, and support teams in a remote, cross-functional environment, and own the implementation lifecycle from start to finish.

Formación

• Experience with CCaaS/UCaaS platforms and SaaS onboarding.

Responsabilidades

• Lead full-cycle implementation projects (30–90 days) from kickoff to go-live and hypercare.
• Own and manage 1–2 concurrent client implementations.
• Conduct project scoping, requirements gathering, and solution design with clients.
• Configure and deploy CCaaS/UCaaS platforms and perform system provisioning.
• Manage API integrations and live UAT testing.
• Facilitate client onboarding sessions, training, and workshops.
• Coordinate with IT, PM, and support teams to ensure delivery.
• Create implementation docs and playbooks.
• Identify risks and troubleshoot deployment issues.

Conocimientos

CCaaS/UCaaS

Client-facing

Project management

Documentation

Remote work

English fluency

Troubleshooting

Stakeholder management

Herramientas

APIs

UAT testing

Descripción del empleo

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
• Own and manage 1–2 concurrent client implementations depending on workload
• Conduct project scoping, requirements gathering, and solution design with clients
• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
• Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
• Support integration and configuration of APIs and connected systems where applicable
• Facilitate client onboarding sessions, training, and implementation workshops
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
• Ensure smooth transition to vendor support or operations teams after go-live
• Create and maintain implementation documentation, onboarding guides, and technical playbooks
• Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

Technical Expertise

• Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
• Strong understanding of system configuration, telephony setup, and call flow design
• Experience with integrations, APIs, and technical implementation workflows
• Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

• Strong problem-solving and systems-thinking mindset
• Ability to manage complex implementation timelines and multiple stakeholders
• Highly organized with strong attention to detail
• Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

• Strong English communication skills (fluent required)
• Confident leading client-facing calls, workshops, and training sessions
• Customer-focused, empathetic, and solution-oriented approach
• Ability to work independently in a remote, cross-functional environment
• Strong documentation skills and ability to translate technical work into clear processes

Bonus Points:

• Experience designing or managing backend workflows for operational processes.
• Familiarity with automation testing and data extraction from PDFs or other structured documents.
• Experience working in startup or remote operations environments.
• Exposure to HIPAA-compliant processes or healthcare operational workflows.

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

Stay updated on open roles and industry insights.

Follow us on:

• Instagram
• Facebook
• LinkedIn
• YouTube
• Visit our website: www.hireframe.com

Tune in to our What Worked podcast

Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

Stay updated on open roles and industry insights.

Follow us on:

• Instagram
• Facebook
• LinkedIn
• YouTube
• Visit our website: www.hireframe.com

Tune in to our What Worked podcast

Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.