Ultra-Luxury Welcome Host

Aman; México; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

Amanvari in Baja California Sur seeks a Welcome Team Agent to deliver warm, discreet, and highly personalized service from arrival through departure, upholding ultra-luxury hospitality standards.

The role includes greeting guests, assisting with luggage, guiding to accommodations, and providing information on resort services. It requires professionalism, discretion, and meticulous attention to detail.

Formación

• Bachelor’s degree in Business Administration, Hospitality Management, or equivalent. Or completed high school.
• 2 years of previous experience in the position within luxury hotel operations.
• Fluency in spoken and written English and Spanish.
• Flexibility with work schedule changes.

Responsabilidades

• Create a warm, personalized arrival experience with genuine hospitality and attention to detail.
• Receive, handle, transport, and deliver guest luggage with care and discretion.
• Escort guests to villas, rooms, or designated areas with guidance on facilities and amenities.
• Anticipate guest needs and respond to requests proactively.
• Coordinate and support guest transportation services for timely, comfortable experiences.
• Collaborate with Guest Services, Resort Host, and other departments for seamless guest journeys.
• Receive, safeguard, and deliver guest correspondence, packages, and personal belongings with confidentiality.
• Maintain effective communication with Guest Services and other departments about arrivals, departures, and preferences.
• Keep arrival areas, lobby, and Welcome Team spaces in impeccable condition to reflect ultra-luxury standards.
• Bid farewell with a warm, personalized departure experience, coordinating luggage and transportation.

Conocimientos

Fluent English

Fluent Spanish

Customer service

Flexibility

Educación

Bachelor’s degree in Business Administration, Hospitality Management, or equivalent

High school diploma

Descripción del empleo

Amanvari in Baja California Sur seeks a Welcome Team Agent to deliver warm, discreet, and highly personalized service from arrival through departure, upholding ultra-luxury hospitality standards.

The role includes greeting guests, assisting with luggage, guiding to accommodations, and providing information on resort services. It requires professionalism, discretion, and meticulous attention to detail.