Trust & Safety Investigator — Protecting Customers

DoorDash High Volume; Ciudad de México; Remote; MXN 1,171,000 - 1,621,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Gym reimbursement

Job summary

DoorDash is seeking a Trust and Safety Representative to support investigations, provide empathetic communications, and help improve processes within the Trust and Safety team.

You will work with policy references, analyze trends, and collaborate with product and engineering to resolve complex issues, ensuring a high-quality experience for Customers, Dashers, and Merchants on the DoorDash platform.

Qualifications

• 3+ years of work experience in high-demand environment.
• Data competency, including the ability to answer inquiries from internal partners.
• Proficiency in identifying trends and product/operational countermeasures.
• Experience with adjudications, case work and government documents.
• Chartio and SQL experience is beneficial.

Responsibilities

• Investigations, scheduling calls, follow ups, and summarizing findings.
• Support customers over phone and email, referencing internal policies.
• Identify trends and root-causes to drive improvements.
• Perform analysis to make informed decisions.
• Handle sensitive information with empathy and professionalism.
• Project management and cross-functional collaboration.

Skills

Investigations

Data analysis

Communication

Problem solving

Empathy

SQL

Chartio

Project management

Education

Bachelor's degree or equivalent

Tools

SQL

Chartio

Job description

DoorDash is seeking a Trust and Safety Representative to support investigations, provide empathetic communications, and help improve processes within the Trust and Safety team.

You will work with policy references, analyze trends, and collaborate with product and engineering to resolve complex issues, ensuring a high-quality experience for Customers, Dashers, and Merchants on the DoorDash platform.