Travel Service Delivery Analyst

Capgemini; Aguascalientes; Presencial; MXN 688.231 - 1.032.346; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning opportunities

Mentorship programs

Career mobility across roles

Descripción de la vacante

Capgemini is looking for a Service Delivery Analyst in Aguascalientes to ensure seamless delivery of online reservation services. The ideal candidate should have strong analytical skills and experience in the Business Travel industry.

You will act as a liaison between teams, resolve customer inquiries, and improve operational processes while maintaining compliance standards.

Join Capgemini and be a part of a diverse, inclusive work environment that fosters growth and learning.

Formación

• 6+ years of experience in the Business Travel industry.
• Strong knowledge of Travel and/or Airline operations.
• Advanced English proficiency.

Responsabilidades

• Act as the primary liaison between internal teams.
• Support online reservation fulfillment processes.
• Analyze, troubleshoot, and escalate issues as needed.
• Develop and document reservation processing workflows.

Conocimientos

Analytical skills

Technical knowledge in travel systems

Stakeholder management

Problem-solving skills

Communication skills

Herramientas

GDS

POS tools

Online Booking Tools (OBT)

Descripción del empleo

Capgemini is looking for a Service Delivery Analyst in Aguascalientes to ensure seamless delivery of online reservation services. The ideal candidate should have strong analytical skills and experience in the Business Travel industry.

You will act as a liaison between teams, resolve customer inquiries, and improve operational processes while maintaining compliance standards.

Join Capgemini and be a part of a diverse, inclusive work environment that fosters growth and learning.