Luxury Travel Experience Concierge

Hotelbeds Group; Cancún; Híbrido; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Career growth opportunities

Global team opportunities

Descripción de la vacante

HBX Group, a luxury travel tech partner, seeks a Travel Experience Executive in Cancún to deliver personalized service across calls, chat, email and WhatsApp for high-end clients. You will address complex requests, tailor services and maintain strong relationships with suppliers to create seamless experiences.

The role requires a tourism/business degree, luxury-sector experience, and fluency in Spanish and English; it offers a fast-paced, team-driven environment with global reach and flexible

Formación

• Ideally hold a degree in Tourism Management, Business Management, or related fields.
• Experience in customer service and the luxury sector, preferably in travel/hospitality.
• Passionate about client satisfaction, attentive to detail and quality of service.
• Excellent interpersonal skills to interact professionally with stakeholders.
• Able to work autonomously and manage multiple tasks simultaneously.
• Strict adherence to deadlines; dynamic, perseverant, tactful and diplomatic.
• Be proactive, offer sensible solutions and innovative proposals.
• Fluency in both written and spoken Spanish and English.

Responsabilidades

• Address and fulfil client requests with adherence to quality standards and timeframes.
• Customize services to meet client needs while simplifying daily activities.
• Provide expert advice and recommendations and anticipate client expectations.
• Deliver services that meet exceptionally high standards for luxury clients.
• Onboard, build and sustain strong, trust-based relationships with clients.
• Continuously enrich vendor database and maintain knowledge of suppliers.
• Work closely with a demanding team to deliver top-tier service to luxury clients.

Conocimientos

Customer service experience

Luxury travel knowledge

Fluent English

Fluent Spanish

Interpersonal skills

Autonomous work

Attention to detail

Educación

Degree in Tourism Management

Degree in Business Management

Descripción del empleo

HBX Group, a luxury travel tech partner, seeks a Travel Experience Executive in Cancún to deliver personalized service across calls, chat, email and WhatsApp for high-end clients. You will address complex requests, tailor services and maintain strong relationships with suppliers to create seamless experiences.

The role requires a tourism/business degree, luxury-sector experience, and fluency in Spanish and English; it offers a fast-paced, team-driven environment with global reach and flexible