OTC Officer

Hotelbeds Group; Cancún; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity & inclusion

Global locations

Career development opportunities

Descripción de la vacante

HBX Group, a leading technology partner for travel, seeks a Finance Operations professional to strengthen its OTC/AR team in LATAM. You will drive cash collection, monitor DSOs, and partner with clients and internal teams to deliver proactive service across the region.

Responsibilities include posting, reconciliations, collections, and risk management. Strong Excel and ERP experience required. Spanish and Portuguese fluency plus basic English; travel industry experience a plus.

Formación

• 2+ years in Finance Operations/OTC/AR/Collections or related roles.

Responsabilidades

• Posting, clearing & reconciliations in line with SLAs/KPIs.
• Collections & cash application to reduce DSO; monitor open orders and escalate risks.

Conocimientos

OTC/AR basics

Deadline-driven

Analytical mindset

Customer service

Cross-functional collaboration

MS Excel

ERP/Finance systems

Educación

Degree in Business/Finance/Administration

Herramientas

SAP

Descripción del empleo

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION

Job Summary

We are a high-performing Order to Cash team. You will play a key role to driving cash collection DSO and manage risk. You will partner with clients and internal teams to deliver a proactive, value-adding service across the region.

Job Responsibilities

• Posting, Clearing & Reconciliations: Execute posting, clearing, and account reconciliations in line with SLAs/KPIs.
• Collections & Cash Application: Monitor open orders and balances; coordinate actions to collect cash and reduce DSO, escalating risks as needed.
• Customer Experience: Handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
• Stakeholder Support: Partner with the LATAM Sales team and cross-functional stakeholders to remove friction and improve outcomes.
• Risk & Controls: Track portfolio health (mid/long-tail LATAM accounts), identify risks, and support mitigation plans.

Required Skills

• Solid understanding of OTC/Finance processes (invoicing, collections, accounts receivable, order management).
• Ability to meet deadlines/SLAs, prioritize, and deliver results in a fast-paced environment.
• Strong analytical mindset and attention to detail.
• Customer-service orientation with clear, empathetic communication.
• Effective collaboration with Sales, Credit, and Operations.

Required Tech Skills

• Good MS Excel skills (filters, lookups, pivot tables for portfolio/aging/DSO tracking).
• Experience with ERP/finance systems (SAP experience is a plus).

Qualifications & Experience

• 2+ years in Finance Operations/OTC/AR/Collections or related roles (travel industry experience is a plus).
• Strong Spanish and Portuguese (written and verbal).
• Basic English required.
• Degree in Business/Finance/Administration or related field (desirable).

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

Benefits

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

You will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

What do we do?

1. We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.
2. We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.
3. We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.
4. We help our partners to grow - because when they grow, we grow.

3000+ Awesome People 88 Different Nationalities 300k Hotels Worldwide 60k High Value Clients 1 Team 1 Culture 1 Mission 140 Source Markets Worldwide

Now more than ever, ESG is critical to our business, and we don't just talk about it, we put our words into action. We've joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We've been certified as carbon neutral for four years on the row. We're committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don't commit any violations.