Content Agent

HBX Group; Cancún; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

HBX Group is seeking a detail‑oriented Content Translator/QA specialist to ensure our product content meets defined standards and policies. You will review, translate, and validate descriptions, images, and attributes to support sales performance and customer experience across platforms.

You will work with Sourcing, Content, and Sales teams to maintain tone, branding, and accuracy while meeting tight deadlines and quality targets in a fast-paced travel technology environment.

Formación

• Proven experience in content management, localization, or QA.
• Strong attention to detail with large volumes of content.
• Experience with CMS and content platforms.
• Ability to meet deadlines and performance targets (T2M, translation output).
• Strategic, big-picture thinking and strong organizational skills.

Responsabilidades

• Ensure all new products go live meeting content standards and style guidelines.
• Review product descriptions, structure, and image quality for consistency.
• Review and translate product content into native language with high linguistic quality.
• Ensure translations align with tone, branding, and internal guidelines.
• Validate product structure with loading teams.
• Identify and resolve content issues impacting customer experience.
• Collaborate with Sourcing, Content, and Sales to ensure content accuracy.
• Communicate priorities and resolve discrepancies with internal teams.
• Align weekly and quarterly plans with voucher and web information.
• Perform destination and product revisions to keep content compliant.
• Meet translation and content validation timelines (T2M).
• Update content timely for launches and modifications.

Conocimientos

Content management

Localization

Quality assurance

Attention to detail

CMS experience

Deadline-driven

Stakeholder management

Cross-functional collaboration

English translation

Herramientas

CMS platforms

Translation tools

Descripción del empleo

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary

This role is responsible for ensuring that the company’s product portfolio meets the content standards and policies defined by the Content Manager, in alignment with strategic and commercial objectives. The position focuses on reviewing, validating, and translating product content, ensuring consistency, accuracy, and high quality across all platforms to support sales performance and customer experience.

Key Responsibilities

• Ensure all new products go live meeting internal content standards and style guidelines.
• Review product descriptions, structure, and image quality to maintain consistency and accuracy.
• Review and translate product content into the native language with high linguistic quality.
• Ensure translations align with tone, branding, and internal guidelines.
• Validate product structure, including modalities, services, and attributes in collaboration with loading teams.
• Proactively identify and resolve potential content issues that could impact customer experience.
• Work closely with Sourcing, Content, and Sales teams to ensure content accuracy and completeness.
• Communicate regularly with internal teams to align on priorities and resolve discrepancies.
• Follow established plans (weekly, quarterly) to ensure alignment between voucher and web information.
• Conduct destination and product revisions to maintain up-to-date and compliant content.
• Meet targets related to translations (voucher and factsheets) and content validation timelines (T2M).
• Ensure timely updates for both new product launches and existing product modifications.

Skills & Requirements

• Proven experience in content management, localization, or quality assurance roles.
• Strong attention to detail with the ability to review large volumes of content accurately.
• Experience working with CMS, internal systems, or content platforms.
• Ability to manage deadlines and meet performance targets (e.g., T2M, translation output).
• Strong analytical mindset with a proactive approach to problem-solving.
• Ability to understand the full product lifecycle and think strategically (“big picture” mindset).
• High level of organization and ability to prioritize tasks based on business needs.
• Adaptability to changing priorities in a fast-paced environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to communicate clearly and effectively across teams.
• Fluent/native-level language skills required for translations (plus strong English communication skills).
• Experience in travel, tourism, or digital content environments is a plus.
• Strong quality standards mindset with a focus on customer experience.
• Ability to work independently while contributing to team objectives.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference