Transfer Coordinator - Cancun Travel & Guest Services

MTS Globe Group; Cancún; On-site; MXN 167,000 - 246,000; Full time

Job summary

MTS Globe Mexico is seeking a Transfer Coordinator Agent to join our Cancun team. You will manage transfer services, maintain strong relationships with hoteliers, and ensure premium service quality while resolving incidents.

Requirements include 2 years in a similar role, strong English skills, and familiarity with Cancun and major destinations. The role is based on-site in Cancun with a dynamic, international team.

Qualifications

• 2 years of experience in a similar position or concierge role preferred.
• Advanced level of English.
• Ability to work with IT systems and adapt to the company’s in-house OPS.
• Good knowledge of Cancun, Mexico and key destinations.

Responsibilities

• Manage and control transfer services in Cancun, Mexico.
• Communicate with providers and hoteliers to ensure service quality.
• Handle claims and incidents related to transfers.
• Coordinate with internal departments to ensure high-quality service.

Skills

Advanced English

Coordination

Guest service

IT systems proficiency

Education

Tourism studies or related field

Tools

In-house Operational Systems

Job description

MTS Globe Mexico is seeking a Transfer Coordinator Agent to join our Cancun team. You will manage transfer services, maintain strong relationships with hoteliers, and ensure premium service quality while resolving incidents.

Requirements include 2 years in a similar role, strong English skills, and familiarity with Cancun and major destinations. The role is based on-site in Cancun with a dynamic, international team.