Transfer Coordinator Agent

MTS Globe Group; Cancún; Sur place; MXN 167 000 - 246 000; Plein temps

Résumé du poste

MTS Globe Mexico is seeking a Transfer Coordinator Agent to join our Cancun team. You will manage transfer services, maintain strong relationships with hoteliers, and ensure premium service quality while resolving incidents.

Requirements include 2 years in a similar role, strong English skills, and familiarity with Cancun and major destinations. The role is based on-site in Cancun with a dynamic, international team.

Qualifications

• 2 years of experience in a similar position or concierge role preferred.
• Advanced level of English.
• Ability to work with IT systems and adapt to the company’s in-house OPS.
• Good knowledge of Cancun, Mexico and key destinations.

Responsabilités

• Manage and control transfer services in Cancun, Mexico.
• Communicate with providers and hoteliers to ensure service quality.
• Handle claims and incidents related to transfers.
• Coordinate with internal departments to ensure high-quality service.

Connaissances

Advanced English

Coordination

Guest service

IT systems proficiency

Formation

Tourism studies or related field

Outils

In-house Operational Systems

Description du poste

Who are we? MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

MTS Globe Mexico

Who are we? MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do?

We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.

What do we offer?

At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.

Why join us?

Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!

MTS Globe is an equal opportunities employer.

Descripción de la oferta

We are looking for a Transfer Coordinator Agent to join our incoming agency in Cancun, Mexico to reinforce our team in the destination. As a Transfer Agent you will be responsible to manage and control transfer services, having a close relationship with an important hotelier to ensure the best quality of service and also manage incidents. If you enjoy provide exceptional customer service and coordinate transfer services and is like a game for you, we are waiting to meet you.

The main responsibilities will be

• Management and control of transfers in Cancun, Mexico.
• Communication with providers and hoteliers.
• Management of claims and incidents.
• Coordination with other internal departments to ensure the quality of service.
• Be involved in the planification of the transfer routes in Cancun, Mexico.

Requisitos

Requirements:

• 2 years of experience in a similar position or concierge position will be valued.
• Advanced level of English.
• Able to work properly with IT Systems and adapt quickly to our In-house Operational Systems.
• Good knowledge of Cancun, Mexico and important locations in the destination.
• Studies of Tourism or related fields.
• Strong coordination, teamwork, and guest service skills.
• Previous experience coordinating ground transportation services is highly valued.