Training Specialist II: Client Programs & Mentorship

Concentrix; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Concentrix is seeking a Trainer II to deliver client-focused training for new hires and updates, mentor senior trainers, and continually improve training programs. The role requires maintaining trainer certifications and collaborating with Operations to ensure smooth transitions from training to production.

Responsibilities include delivering engaging sessions, evaluating training effectiveness, and updating curricula based on feedback and product changes.

Qualifications

• Experience in training methodologies, and soft skills (communication, critical thinking, time management, team building).
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.

Responsibilities

• Deliver client-focused training for new hires and updates.
• Mentor and guide Program Ready Trainers.
• Prepare and present training materials and demonstrations.
• Monitor trainee progress and provide feedback.

Job description

Concentrix is seeking a Trainer II to deliver client-focused training for new hires and updates, mentor senior trainers, and continually improve training programs. The role requires maintaining trainer certifications and collaborating with Operations to ensure smooth transitions from training to production.

Responsibilities include delivering engaging sessions, evaluating training effectiveness, and updating curricula based on feedback and product changes.