Learning & Development Coordinator — Training & Impact

CCSi; Ciudad de México; On-site; MXN 56,000 - 67,000; Full time

Job summary

Call Center Services International (CCSI) is seeking a Training Coordinator to oversee training activities, support instructor development, and ensure effective implementation of programs.

The ideal candidate brings 1–2 years of corporate training experience, strong organization, and knowledge of adult learning principles. You will design materials, deliver sessions, supervise instructors, and collaborate with internal departments and clients to meet operational needs.

Qualifications

• 1–2 years of experience in corporate training, employee development, or related activities.
• Experience coordinating training activities and supervising personnel.
• Knowledge of adult learning principles (andragogy).
• Proficiency in Microsoft Office.
• Strong organizational, communication, and time-management skills.
• Ability to monitor training progress, maintain records, and prepare reports.
• Experience delivering training and evaluating learning outcomes.
• High school diploma or equivalent; higher education is welcome.
• Ability to travel to the United States is a plus.

Responsibilities

• Identify training needs and coordinate learning and development activities.
• Design, implement, and update training materials and programs according to operational requirements.
• Deliver training sessions for new hires and existing employees.
• Supervise training personnel, monitor instructor performance, and coordinate departmental resources.
• Evaluate training effectiveness and identify opportunities for improvement.
• Monitor class attendance, training hours, completion records, and certification results.
• Prepare training reports and maintain accurate documentation.
• Coordinate training rooms, materials, schedules, and other resources.
• Collaborate with internal departments, clients, and external training providers.
• Support departmental projects, initiatives, and events.
• Promote a positive learning environment that encourages employee engagement and development.
• Ensure confidentiality and compliance with company standards.

Skills

Organizational skills

Communication skills

Time management

Training coordination

Delivery of training

Education

High school diploma or equivalent

Higher education welcome

Tools

Microsoft Office

Job description

Call Center Services International (CCSI) is seeking a Training Coordinator to oversee training activities, support instructor development, and ensure effective implementation of programs.

The ideal candidate brings 1–2 years of corporate training experience, strong organization, and knowledge of adult learning principles. You will design materials, deliver sessions, supervise instructors, and collaborate with internal departments and clients to meet operational needs.