Tech Operations Associate, New Grad (Mexico)

Stripe; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Mexico City

Growth opportunities

Descripción de la vacante

Stripe Mexico City is seeking a curious recent graduate to join our operations team. The role focuses on troubleshooting complex issues, analyzing processes, and partnering with global Stripe teams to improve user experience.

You will work with SQL queries, gain insights into how thousands of businesses scale on Stripe, and learn how Stripe operates from the ground up. This in-office role emphasizes collaboration and quick problem solving.

Formación

• Recent graduate with ≤12 months of full-time experience or a 2026 graduate with full-time availability.
• Experience writing SQL queries to query relational databases.
• Strong analytical skills to investigate, prioritize, and identify root causes.
• Excellent English communication skills, both written and verbal.
• User-first mindset and eagerness to solve challenging problems.
• Organized self-starter with a passion for finding solutions to user challenges.
• Comfort working in an in-office, collaborative environment.

Responsabilidades

• Troubleshoot and solve complex problems.
• Analyze our processes and instigate changes to scale operations and improve user experience.
• Work closely with other Stripe teams across the globe.
• Gain insights into how thousands of Stripe customers scale and operate.
• Learn how Stripe operates from the ground up and make a real impact on the organization.

Conocimientos

SQL

Analytical skills

English communication

Problem solving

Organized

Educación

Recently graduated (≤12 months) or 2026 graduate

Herramientas

Python

Scala

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you'll do

Responsibilities

• Troubleshoot and solve complex problems
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams across the globe
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability.
• You have experience in writing SQL queries to query relational databases.
• You have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• You have excellent English communication skills, both written and verbal.
• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You excel in analytical thinking and problem solving.
• You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in an in-office environment with strong cross-team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.

Preferred qualifications

• You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.
• You have experience identifying and triaging technical issues.
• You have Python or Scala knowledge.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.