Technical Account Manager

Stripe; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Stripe is seeking a Technical Account Manager in Mexico City to strategically support its largest and most complex users. You will work cross-functionally with the Operations and Account Management teams to provide resources, guidance, and solutions that drive product adoption and global expansion.

You will lead meetings, build trusted relationships, and shape the evolving support offering while collaborating with technical and business stakeholders across Stripe.

Formación

• 5+ years experience in enterprise level client-facing work.
• Strong product sense and energized by solving difficult user problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations consultatively.

Responsabilidades

• Provide a gold standard experience to assigned accounts’ key stakeholders.
• Work with Operations to enable gold standard experience across teams.
• Foster long term user relationships that grow loyalty to Stripe and products.
• Collaborate cross-functionally to implement operational solutions on fraud, declines, product adoption and expansion.
• Lead user facing meetings in person and via video chat.
• Design ongoing support offerings and create user-facing content.

Conocimientos

Enterprise client-facing

API familiarity

SQL basics

Technical troubleshooting

Relationship management

Communication skills

Leadership in meetings

Herramientas

Postman

xCode

Python

Webhooks

ETL

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

• Provide a gold standard experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, xCode, Python, Webhooks, and ETL
• Experience in the payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

• Company: Stripe
• Team: Technical Account Management
• Office location: Mexico City
• Employment type: Full time