Consumer Operations Associate

Stripe; Ciudad de México; Presencial; MXN 450.000 - 600.000; Jornada completa

Descripción de la vacante

Stripe’s Mexico City office seeks a customer operations professional to troubleshoot external user issues and improve the overall user experience. You’ll collaborate with cross-functional teams, analyze processes, and help scale our operations while learning Stripe’s products and workflows.

This role emphasizes in-office collaboration, weekend shifts when needed, and a focus on delivering clear solutions for users across the Stripe platform.

Formación

• Experience in customer service or user-facing operations.
• Strong written and verbal communication.
• Ability to think critically and solve problems.
• Eagerness to learn technical products and processes.
• Organized self-starter who can work in a fast-moving environment.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations and improve UX.
• Collaborate with Stripe teams to improve products and messaging.

Conocimientos

Customer service

Communication skills

Problem solving

Cross-team collaboration

Organized

Weekend shifts readiness

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
• Be a part of building a brand-new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user-first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbal
• You excel in critical thinking and problem solving
• You have prior experience in customer service or internal and external user-facing operations
• You enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and the ability to get things done
• You enjoy working in an in-office environment with strong cross-team collaboration and support
• You prioritize well and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you'll receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

• * Prior experience or knowledge in user support
  • Prior experience working on projects or process improvement initiatives

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Company

Stripe

Team

Operations

Office location

Mexico City

Employment type

Full time