Tecnico de Servicios - Querétaro

Vertiv Group Corporation; Santiago de Querétaro; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Vertiv Group Corporation in Querétaro seeks a UPS Engineer responsible for startups, maintenance and emergency repairs on UPS, battery, power distribution and site monitoring equipment. You will travel daily to customer sites and coordinate with customers and the service direction team.

This role requires electrical/electronic engineering background, field service experience, strong communication and customer service skills, and readiness for after-hours and weekend work.

Formación

• Electrical/Electronic Engineering degree or equivalent.
• Experience in a technical service or test environment for electrical/electronic equipment; UPS experience preferred.

Responsabilidades

• Startups, maintenance and emergency repairs on UPS systems and battery/power equipment.
• Maintain strong rapport with customers, salesmen, distributors and the service direction team.
• Coordinate projects/PM to deliver high-quality service on time and within budget.
• Maintain accuracy of the customer listing and report issues.
• Assist in ensuring planned maintenance completion rate stays at 90%+.

Conocimientos

Electrical knowledge

Customer service

Field service

Time management

Communication skills

Self-starter

Organizational skills

Driving license

Educación

Electrical/Electronic Engineering degree

Herramientas

MS Office

Descripción del empleo

Brief Job Description:

UPS Engineer:

• An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications:

Required/ Minimum Qualifications:

• Electrical/Electronic Engineering or equivalent.
• Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications:

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.
• There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
• Daily travel to and from customer sites.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 25%