Technical Writer Jr IRC307169

GlobalLogic; Región Centro; On-site; MXN 391,000 - 614,000; Full time

Benefits offered by this job

Exciting Projects

Collaborative Environment

Work-Life Balance

Professional Development

Excellent Benefits

Job summary

GlobalLogic is seeking a Technical Writer to join the Quality Engineering and Documentation group, developing technical documentation for the administrators and end users of GlobalLogic's healthcare IT security platform. The role supports documentation projects and owns documentation for discreet product areas, including admin access management and security features.

You will collaborate with product managers, engineers, UX designers, and cross-functional teams to produce clear, accurate guides

Qualifications

• Bachelor’s degree in English, Technical Writing, or a related field.
• 1-2 years of professional writing experience – commercial software enterprise environment preferred.
• Strong knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.

Responsibilities

• Produce concise, clear, and accurate documentation that meets customer objectives, documentation style guidelines, and release deadlines.
• Aid in researching, and author documentation deliverables ranging in complexity from new end-to-end implementation guides to updating existing documentation.
• Collaborate with product managers, user experience designers, engineers, and other cross-functional teams to gain product knowledge, understand business requirements, to understand appropriate documentation objectives.
• Collaborate with technical publications team members as necessary on authoring, editing, and publishing documentation.

Skills

Project management

Communication

Organization

Analytical

Problem solving

HTML/CSS

XML knowledge

Education

Bachelor’s degree in English, Technical Writing, or related field

Tools

MadCap Flare

Job description

Description

A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.

A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity. The goal is to create a SaaS product from the ground up in a public cloud framework.

Requirements

• Bachelor’s degree in English, Technical Writing, or a related field.
• 1-2 years of professional writing experience – commercial software enterprise environment preferred.
• Solid project management, communication, organization, analytical, and problem solving skills.
• Knowledge of MadCap Flare, and/or other professional authoring tools for single-source authoring and online help development preferred.
• Knowledge of technologies and concepts related to the software industry.
• Demonstrated success in completing or supporting projects to a deadline.
• Working knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.

Job responsibilities

Job Summary

The Technical Writer is part of the Quality Engineering and Documentation group and is responsible for developing technical documentation for the administrators and end users of products. Client provides companies with an employee access management platform that offers strong authentication and password management solutions, as well as clinical communication tools and patient identity solutions. Job responsibilities include supporting documentation projects and owning documentation for discreet product areas.

Duties and Responsibilities

• Produce concise, clear, and accurate documentation that meets customer objectives, documentation style guidelines, and release deadlines.
• Aid in researching, and author documentation deliverables ranging in complexity from new end-to-end implementation guides to updating existing documentation.
• Collaborate with product managers, user experience designers, engineers, and other cross-functional teams to gain product knowledge, understand business requirements, to understand appropriate documentation objectives.
• Collaborate with technical publications team members as necessary on authoring, editing, and publishing documentation.

What we offer

• Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
• Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
• Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
• Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
• Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely use digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.