Junior Technical Writer for SaaS Healthcare IT Documentation

GlobalLogic Inc.; Región Centro; On-site; MXN 260,000 - 360,000; Full time

Benefits offered by this job

Flexible work schedules

English classes and professional certs

Travel internationally

Competitive salaries and bonuses

Family medical insurance

Job summary

GlobalLogic is building a SaaS platform in a public cloud framework for healthcare IT security and compliance. We seek a Technical Writer with 1–2 years of experience in a commercial software environment to craft user and administrator documentation.

You will join the Quality Engineering and Documentation group, owning documentation for discreet product areas and collaborating with cross-functional teams to meet deadlines and release cycles.

Qualifications

• Bachelor’s degree in English, Technical Writing, or a related field.
• 1-2 years of professional writing experience in a commercial software enterprise environment preferred.
• Solid project management, communication, organization, analytical, and problem solving skills.
• Knowledge of MadCap Flare or other professional authoring tools for single-source authoring and online help development preferred.
• Working knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.

Responsibilities

• Produce concise, clear, and accurate technical documentation for administrators and end users.
• Aid in researching and authoring documentation deliverables ranging from end-to-end implementation guides to updates of existing documentation.
• Collaborate with product managers, UX designers, engineers, and other cross-functional teams to gain product knowledge and align documentation objectives.
• Collaborate with technical publications team members on authoring, editing, and publishing documentation.

Skills

Professional writing

Project management

Communication

Analytical thinking

Problem solving

Troubleshooting documentation issues

Education

Bachelor’s degree in English or Technical Writing

Tools

MadCap Flare

HTML

XML

CSS

Job description

GlobalLogic is building a SaaS platform in a public cloud framework for healthcare IT security and compliance. We seek a Technical Writer with 1–2 years of experience in a commercial software environment to craft user and administrator documentation.

You will join the Quality Engineering and Documentation group, owning documentation for discreet product areas and collaborating with cross-functional teams to meet deadlines and release cycles.