Global AI-Driven Tech Support Specialist

Infobip ltd.; Ciudad de México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote work options

ESOP (Stock options)

Time-off flexibility

Career growth & mentorship

Job summary

Infobip ltd. is seeking a technically skilled Customer Support Specialist in Mexico City. You will help clients by diagnosing and resolving complex issues, leveraging SQL and networking knowledge, while collaborating with product and engineering teams to improve experiences.

The role emphasizes a client-first mindset, curiosity to learn, and the ability to work in a fast-paced, hybrid environment with flexible hours and global collaboration.

Qualifications

• At least 2 years of experience in a technical customer support role.
• Experience with SQL, programming logic and computer networks.
• Strong client focus and commitment to high-quality service.
• Able to communicate clearly with clients and engineering teams in English and local language.

Skills

Technical support

SQL

Programming logic

Computer networks

Customer focus

English communication

Job description

Infobip ltd. is seeking a technically skilled Customer Support Specialist in Mexico City. You will help clients by diagnosing and resolving complex issues, leveraging SQL and networking knowledge, while collaborating with product and engineering teams to improve experiences.

The role emphasizes a client-first mindset, curiosity to learn, and the ability to work in a fast-paced, hybrid environment with flexible hours and global collaboration.