Customer Support Technician

Infobip Ltd; Ciudad de México; Hybrid; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Flexible hybrid

Stock options

Career mobility

Learning & mentorship

Job summary

Infobip Ltd is a global tech company with 75+ offices and a full-stack cloud communication platform. We seek talented individuals for a technical customer support role in Mexico City, joining a teamwork-driven culture that values curiosity, collaboration, and customer care.

You will work across SQL, programming logic, and computer networks, helping clients with complex issues, communicating in English and the local language, and growing through mentorship, flexible hybrid work, and ESOP

Qualifications

• At least 2 years of experience in a technical customer support role.
• Experience with SQL, programming logic and computer networks.
• Ability to communicate effectively in English and the local language.
• Curious to learn, analytical, and comfortable in a fast-paced environment.

Skills

Technical support

SQL

Programming logic

Computer networks

English

Customer focus

Analytical thinking

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.You have at least 2 years of experience in a technical customer support roleYou have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networksYou really care about clients, looking to provide the best possible experience at all timeYou know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleaguesYou are curious to learn how things work and what you can do to improve themYou are not afraid to dig deeper and use your analytic approach to solve technical problemsYou have ability to operate effectively in a fast-paced environment with competing and shifting prioritiesSolid organizational skills including attention to detail and patienceYou communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local languageWhy you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.Diversity drives connectionInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.Read more about our hiring process.#LI-DM1