Technical Support Specialist — Laboratory Systems

Roche; Estado de México; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Roche Mexico seeks an experienced Application Specialist to provide cross-border technical support to LATAM laboratories, with emphasis on Serum Work Area. You will deliver first-level technical assistance, manage inquiries and complaints, and support field service reps with remote and on-site troubleshooting.

Fluency in Spanish and advanced English are required, along with a technical degree. Occasional travel within local and regional areas is expected, and you will participate in training,

Formación

• Degree in a technical field related to biomedical engineering or similar.
• Excellent written and verbal communication in Spanish and English.
• Strong analytical and problem-solving abilities with organizational skills.

Responsabilidades

• Provide first-level technical support to LATAM laboratories (Inquiries, Complaints).
• Handle customer and staff inquiries by phone and written form.
• Offer remote access troubleshooting and data collection for product quality.
• Escalate PRI cases and assist in PMQ-related issues with L2/TPM.
• Train customers and staff; support product updates and launches.
• Document recurring issues and contribute to continuous improvement.

Conocimientos

Spanish fluency

Advanced English

Customer service

Analytical skills

Problem solving

Time management

Educación

Biomedical engineering

Herramientas

CRM systems

Descripción del empleo

Roche Mexico seeks an experienced Application Specialist to provide cross-border technical support to LATAM laboratories, with emphasis on Serum Work Area. You will deliver first-level technical assistance, manage inquiries and complaints, and support field service reps with remote and on-site troubleshooting.

Fluency in Spanish and advanced English are required, along with a technical degree. Occasional travel within local and regional areas is expected, and you will participate in training,